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AI Summary
The role involves owning client onboarding and building proactive relationships with operations teams at major venues. The lead will monitor account health, identify expansion opportunities, and create scalable success playbooks.
At Listo, we partner with some of the biggest names in sports and entertainment. We’re looking for a Customer Success Lead who will ensure our clients get incredible value from day one, building long‑term relationships and driving growth.
\n- Own client onboarding and make it seamless from day one
- Build strong, proactive relationships with operations teams at major venues
- Monitor account health and act before problems arise
- Identify upsell and expansion opportunities and drive them to closure
- Collect client feedback and share insights with the product team
- Create playbooks and documentation that scale success
- 3+ years in customer success, account management, or similar roles at B2B SaaS companies
- Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
- Proactive mindset — you anticipate needs before clients ask
- Strong communicator, comfortable with both stadium ops managers and C‑suite executives
- Excellent English, written and spoken
- Experience in hospitality, events, or venue management
- Familiarity with CS platforms like Intercom or similar tools
- Track record of driving expansion revenue
If you’re passionate about building lasting client relationships and scaling success, we’d love to hear from you. Apply today and help shape the future of customer success at Listo.
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