Customer Service Representative

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client's current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

You'll help shape a new business at Experian and help to guide market reach of our products in this space.

What you'll do

• Follow stringent data security processes
• deal directly with users either by telephone and email
• respond promptly to user inquiries
• handle and resolve user questions
• obtain and evaluate all relevant information to handle and resolve user inquiries
• authenticate and upload user authorization forms
• process verification requests and forms
• direct requests and unresolved issues to the designated resource
• manage users accounts
• keep records of users interactions and transactions
• record details of inquiries, comments and concerns
• record details of actions taken

Qualifications

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and basic web functions
• Knowledge of administrative procedures
• Advanced English skills (writing and speaking)

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.