Customer Service Rep (Work From Home)
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AI Summary
Handle inbound and outbound calls to conduct virtual benefit presentations for union members. Assist clients with applications and maintain accurate records using basic computer systems.
About Us
We are the only 100% union-label supplemental benefits company in the world. For over 60 years, we have specialized in providing supplemental and permanent benefit programs to hardworking families. Our client base includes more than 40,000 unions and associations internationally, giving us the opportunity to serve members who have requested information about their available benefits.
Daily Responsibilities
- Handle inbound and outbound calls with members
- Schedule and confirm appointments
- Conduct virtual benefit presentations for union members
- Explain available programs clearly and professionally
- Assist with completing applications and required paperwork
- Maintain accurate records and follow quality standards
- Use basic computer systems to manage client information
- Participate in ongoing training and leadership development
Qualifications
- Strong verbal communication skills
- Excellent customer service and relationship-building ability
- Positive attitude with strong energy and professionalism
- Comfortable interacting with individuals and groups
- Able to maintain strong customer relations
- Customer service or sales experience preferred, but not required
- Comfortable working with all levels of management and team members
- Team-oriented and coachable
- Legally authorized to work in the U.S. or Canada
Benefits
- Full benefits
- 100% remote work
- Flexible schedule with work-from-home options
- Weekly pay
- Performance-based monthly bonuses
- Opportunity to qualify for annual company trips to destinations such as the Bahamas, Cancun, Las Vegas, and other exciting locations
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