Customer Service Coordinator (Nashville Regional Operations)

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About the opportunity

WinnCompanies is searching for a Customer Service Coordinator. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up. 

We are currently hiring for the following shift: Monday through Friday, from 6:00PM to 3:00AM EST. 

This opportunity offers a firm pay range of $16.83-$18.45 per hour. Final pay will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. 

Please note that this is a 100% remote job, and applicants must reside in a state that Winn operates in. Applications will be accepted until Noon EST Monday, September 14th. 

Responsibilities: 

• Provide excellent customer service to residents, technicians, and project site employees, answering customer questions and concerns regarding service requests.
• Receive emergency and non-emergency service request via online, email, or calls from resident.
• Create work orders in a timeline manner to include online work orders and voicemails.
• Handle all calls, including troubleshooting and scheduling resident service request needs.

Requirements: 

• High school diploma or GED equivalent. 
• 1-3 years of relevant work experience in a customer service role handing difficult conversations and escalations.
• Advanced skills with Microsoft Office applications and other forms of technology.
• Excellent telephone and oral communication skills.
• High Speed internet. A quiet, distraction free work environment.
• Superb attention to detail.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to adapt and prioritize within a fast-paced environment

Preferred Qualifications: 

• Extensive customer service or administrative experience.
• Experience with Yardi or other property management software.
• Experience with scheduling / work order service ticket platforms.

Benefits & Perks
Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub