Customer Relations Advisor

About the Role

We are seeking friendly, motivated individuals who enjoy working with people and providing attentive customer support. As a Customer Relations Advisor, you will build positive relationships with clients while helping them explore vacation possibilities, organize arrangements, and stay informed throughout the planning process.

This remote opportunity is open to both experienced professionals and individuals looking to develop new skills. No previous travel-industry experience is required. Training, educational resources, and continued team guidance are provided.

Your Responsibilities

• Connect with clients to understand their vacation goals, preferred destinations, dates, interests, and budget, then research options that meet their needs.
• Provide information on resorts, hotels, cruises, transportation, tours, activities, and vacation packages while helping clients evaluate their choices.
• Coordinate requested services through approved resources and keep confirmations, itineraries, schedules, and reservation information organized.
• Maintain ongoing client communication, provide updates, answer questions, and assist with routine changes or special requests.
• Review reservation details for accuracy and maintain clear records of client interactions and arrangements.

What You'll Receive

• 100% remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training with no previous travel experience required
• Ongoing team support plus supplier and destination education
• Professional development and opportunities to grow your skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts, industry-related benefits, and a supportive virtual team environment

What We're Looking For

• Strong written and verbal communication with a customer-focused approach
• Good relationship-building, listening, and problem-solving skills
• Excellent organization, attention to detail, and dependable follow-through
• Comfortable researching online and learning new digital platforms
• Ability to manage multiple priorities and adapt when client needs change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years old and legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region