Customer Relations Advisor

About the Role

We are looking for friendly, motivated individuals who enjoy working with people and providing thoughtful customer support. As a Customer Relations Advisor, you will build relationships with clients, learn about their vacation needs, research suitable options, and assist with coordinating the details of their upcoming plans.

This remote opportunity is beginner-friendly and open to applicants from a variety of professional backgrounds. Previous travel-industry experience is not required. Training and educational resources are provided to help you learn the systems and responsibilities of the role.

Key Responsibilities

• Build rapport with clients and learn about their vacation interests, dates, preferences, and budget
• Research resorts, hotels, cruises, transportation, tours, activities, and getaway options
• Provide relevant choices based on each client's individual needs and priorities
• Assist with coordinating accommodations, transportation, activities, and other requested services
• Organize reservation information using approved supplier platforms and company resources
• Provide confirmations, itinerary details, schedules, and important pre-departure information
• Maintain regular communication and keep clients informed as plans develop
• Follow up regarding outstanding information, upcoming deadlines, and required decisions
• Respond to routine questions and assist with reservation changes or special requests
• Review booking information for accuracy and completeness
• Maintain organized records of client conversations, preferences, and reservations
• Expand destination and supplier knowledge through ongoing education

What We Offer

• Fully remote opportunity within eligible regions
• Flexible part-time and full-time scheduling
• Training provided for candidates new to the industry
• Structured onboarding and ongoing team guidance
• Supplier and destination education
• Opportunities to develop customer relations, communication, and planning skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused approach
• Ability to manage multiple client needs and deadlines
• Comfortable researching information and comparing options online
• Willingness to learn new platforms and digital resources
• Adaptable and resourceful when customer needs or plans change
• Self-motivated and able to work independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region