Customer Quality Engineer

Description

The Customer Quality Engineer at Hyper Solutions supports the investigation and resolution of customer-reported quality issues related to Hyper’s electrical infrastructure products deployed in data center environments. This role focuses on identifying root causes, implementing corrective actions, and supporting continuous improvement efforts to improve product reliability and field performance.

This position plays an important role in protecting customer relationships and ensuring the reliability of critical infrastructure equipment, including PDUs, RPPs, switchgear, and related electrical systems. The Customer Quality Engineer works cross-functionally with engineering, service, and operations teams to resolve issues quickly and prevent recurrence.

Core Responsibilities

• Track and manage customer complaints related to data center infrastructure equipment.
• Perform root cause analysis investigations and support implementation of corrective actions. 
• Partner with engineering and service teams to diagnose and resolve product and field quality issues. 
• Ensure timely resolution of customer complaints and adherence to service agreements. 
• Support quality investigations and improvement initiatives related to product reliability. 
• Analyze complaint trends and identify opportunities for quality improvements. 

Additional Responsibilities

• Support development of quality dashboards, reports, and trend analysis.
• Evaluate the financial impact of quality issues and support improvement initiatives. 
• Participate in customer site visits when required to support investigations or improvement efforts. 
• Assist in continuous improvement initiatives related to field quality and customer satisfaction. 

What You’ll Be Doing Day-to-Day

• Reviewing incoming customer quality issues and coordinating investigations. 
• Performing root cause analysis using structured quality tools. 
• Tracking corrective actions and ensuring resolution timelines are met. 
• Collaborating with engineering and service teams to address field issues. 
• Monitoring quality trends and supporting reporting for leadership. 

Requirements

• Bachelor’s degree in Engineering, Quality, or related technical field. 
• Experience investigating and resolving product or field quality issues.
• Strong problem-solving and root cause analysis capabilities. 
• Ability to collaborate cross-functionally with engineering, service, and operations teams. 
• Strong written and verbal communication skills for internal and customer interactions. 

Preferred

• Experience working with data center customers or critical infrastructure environments. 
• Familiarity with electrical infrastructure equipment such as PDUs, RPPs, or switchgear. 
• Experience using structured quality tools such as 8D, 5 Whys, Fishbone diagrams, FMEA, Pareto analysis, SPC, or PDCA. 

Why Hyper? 

Hyper Solutions is building next-generation infrastructure solutions for high-performance computing and rapidly expanding data center environments. This role offers the opportunity to work directly with engineering, service, and customer teams to resolve complex technical challenges and improve product reliability.

You’ll play a key role in identifying and solving quality issues that impact mission-critical infrastructure while helping Hyper continue to scale its operations and product capabilities. Hyper offers competitive benefits including medical, dental, vision, and 401(k), along with opportunities for career growth.

Location

Onsite in Richmond, VA, or remote depending on candidate location and business needs.

Travel

Expected travel up to 30% annualy. 

 Compensation

The anticipated salary range for this role is $100,000 - $125,000  per year. Actual salary varies due to factors that may include but are not limited to relevant experience, skills, certifications, and location. This hire will be eligible for a discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Hyper Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.

Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.