Customer Obsessive Agent (PT) | USA (Remote)

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an experienced Online Customer Experience agent to join our Hive!

About Honey B

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence.

Who We Seek:

As the Customer Service Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed!

Reporting to the Customer Obsessive Manager US, you’ll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality.

What You’ll Do - Job Responsibilities

• Efficiently manage customer support tickets via the Zendesk portal, consistently

• meeting KPIs while delivering a premium, “red carpet” customer experience.

• Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests.

• Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email.

• Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction.

What You’ll Bring - Qualifications and Skills

• Minimum 2 years’ experience in Retail or Online Customer Service environment 

• Customer experience driven, communications expert with positive outcomes at front of mind.

• Bubbly attitude, people orientated, and open minded. 

• Proven experience in fast paced working environment with ability to achieve set KPI’s.

• Experience in working across multiple systems at one time. 

• Ability to understand and utilise company policies & processes. 

• Enjoys collaborating with broader teams to achieve high commercial outcomes.

• Ability to deescalate situations and turn a potential negative experience into a positive one.

• Calm under pressure with proven ability to work within deadlines.

• Ability to work autonomously & within a team environment.

• Available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.

• Must have unrestricted access to work in the U.S.

• Must be at least eighteen (18) years of age.

This is a Part time non-exempt online customer service position. And does require flexible availability: including late nights, weekends, and public holidays. 

Physical Requirements

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.

• Able to stand and walk for up to 8 hours per shift.

• Ability to use technology (mobile devices, computers).

• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily.

The pay range for this position at the commencement of employment is expected to be $range, hourly; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

What We Offer:

• Competitive wages.

• Generous retail sales incentive programs.

• Encouraging & empowering environment with career progression and training opportunities.

• Employee assistance program for mental health and counseling services.

• 401k, including a matching discount from the company.

• Generous product discount!

Working Conditions

Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, you understand that the business concept is based partly on sex appeal, nudity, and/or sexual wellness products.

You may be exposed to individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate, or explicit acts or behaviors; conversations and discussions about sex, sexuality, and the human anatomy; conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in their presence.

Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent you from notifying the company immediately if you are exposed to conduct of any type that you find offensive and/or that makes you feel uncomfortable while you are performing your job duties.

Equal Employment Opportunity

Honey Birdette is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and we make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.