Customer Expert - Italian - Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner

• Maintain high customer satisfaction, representing a major brand

• Provide troubleshooting for mobile devices (mobile phones, tablets & more)

• Assist customers to manage/secure their account & passwords

• Set-up repairs for hardware-related issues

• Escalate unresolved cases by contacting 2nd level support Interaction Experts

• Maintain high customer satisfaction

What you will bring:

• Fluency in Italian

• Advanced English knowledge

• Familiarity with iOS and/or MacOS, or comparable technology, is preferred

• Great communication skills

• Prior customer support experience would be an advantage

• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece - Athens or Thessaloniki (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses