Customer Expert - German - Athens

Position: Customer Expert (Cybersecurity)

Work model: Remote

Location: Athens, Greece

Employment type: Full-time

What you will do:

• Communicate with customers via phone, chat & e-mail

• Ensure full functionality of the antivirus protection

• Troubleshoot technical issues using your problem-solving skills

• Track and follow cases to ensure they closed in an efficient and timely manner

• Maintain high customer satisfaction, representing a major brand

• Provide and maintain strong, professional relationships with all partners and show empathy at all times

• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring:

• Fluency in German

• Very good communication skills in English

• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills

• Empathy and a passion for customer service

• Familiarity with current Anti-Malware and Firewall products

• Ability to install an operating system and install additional necessary software

• Ability to troubleshoot common PC, Mac and mobile issues

• Knowledge of MAC, iOS and Android Operating Systems

• Knowledge of Firewall, Antivirus products and Security domain

• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals

• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas