Customer Experience Coordinator (Travel)

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Remote Opportunity

Do you enjoy creating positive customer experiences, staying organized, and helping people bring exciting plans to life? We are currently seeking motivated individuals to join our remote team as Customer Experience Coordinators.

In this role, you'll work closely with clients as they prepare for vacations, cruises, resort stays, and other travel experiences. You'll help coordinate details, answer questions, and provide support throughout the planning process while enjoying the flexibility of working remotely.

No previous travel industry background is necessary. We provide training, resources, and ongoing support to help you build confidence and succeed.

Responsibilities

• Connect with clients to learn about their travel interests, priorities, and preferred experiences
• Assist with researching destinations, accommodations, cruises, transportation options, and activities
• Help coordinate travel arrangements and review booking information for accuracy
• Provide updates regarding reservations, confirmations, and itinerary details
• Support clients with questions, adjustments, and travel-related requests
• Maintain organized records and documentation using company systems
• Monitor supplier updates, destination information, and special travel promotions
• Deliver professional service through phone, email, and online communication channels
• Participate in virtual training programs and team development opportunities

Qualifications

• Strong communication and customer service skills
• Ability to stay organized while managing multiple projects
• Comfortable working independently in a remote environment
• Basic computer knowledge and confidence using online platforms
• Reliable internet access
• Positive attitude and willingness to learn new skills
• Strong attention to detail and follow-through
• Must be at least 18 years old
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring locations

Benefits

• Fully remote position
• Flexible scheduling options
• Comprehensive onboarding program
• Ongoing coaching and mentorship
• Access to travel industry suppliers and planning tools
• Travel-related perks and incentive opportunities
• Supportive team culture
• Professional development and advancement opportunities