Customer Experience Assistant

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are growing our remote client support team and are looking for enthusiastic, organized individuals to join us as Customer Experience Assistants. In this role, you will help create positive client experiences by assisting with travel coordination, maintaining accurate planning information, and providing support throughout various stages of the travel process.

This opportunity is ideal for individuals who enjoy helping people, staying organized, and working independently in a flexible remote environment. No prior travel industry experience is required, as comprehensive training and ongoing support are provided.

Responsibilities

• Assist clients with travel-related inquiries, preferences, and trip coordination needs
• Support the arrangement of accommodations, cruises, flights, transportation services, excursions, and vacation experiences
• Research travel opportunities and review available options through approved supplier platforms
• Maintain accurate records of reservations, travel details, and itinerary information
• Communicate with clients through email, phone, and online communication tools
• Provide assistance with reservation updates, scheduling changes, and follow-up requests
• Keep client files organized and up to date within internal systems
• Stay informed about destination information, supplier promotions, and travel industry developments
• Attend virtual orientation sessions, training workshops, and team meetings

Qualifications

• Strong interpersonal and communication skills
• Excellent organizational abilities and attention to detail
• Ability to work independently while managing multiple responsibilities
• Comfortable using email, web-based platforms, and basic computer software
• Reliable internet connection and professional work habits
• Positive attitude and willingness to learn new skills
• Interest in customer service, travel, hospitality, coordination, or administrative support
• Must be at least 18 years of age
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions

Benefits

• Flexible scheduling options
• Structured onboarding and training programs
• Ongoing mentorship and development opportunities
• Access to travel supplier networks and industry tools
• Eligibility for travel-related discounts, incentives, and recognition programs
• Career growth opportunities within an expanding remote organization