Customer Development Coordinator

At Stego, we believe work should be more than a place you go – it should be a community where you thrive. Join us for an opportunity that goes beyond a job; it's an invitation to be part of a positive team environment that fosters collaboration, innovation, and genuine camaraderie in our drive for growth. Discover a workplace where your well-being matters. Achieve the growth and balance you've been searching for and embark on a fulfilling journey with us. Check out the details below and apply today!

About The Job:

Interested in joining a growing organization with a driven, supportive, growth-minded culture? Are you passionate about communicating with customers to ensure an exceptional customer experience? Looking for a team that recognizes your contributions and cares about your development and success? This may be the job for you! Check out the details below and apply today!

JOB TITLE: Customer Development Coordinator

EMPLOYMENT STATUS: Full Time, Entry Level, Non-Exempt

LOCATION (Remote): Employee's Home Office

HOURS & TIME ZONE: Monday – Friday, 8:00am – 5:00pm Local Time (Pacific time zone)

PAY RANGE: Reasonably expected to be $24.50 - $27.50 per hour (approximately $50,960 - $57,200 annualized), based on education, experience, and location, plus eligible for discretionary incentive bonus, Life Insurance, Company contribution to health insurance premiums, and Lifestyle Spending Account (annualized value $1,500).

BENEFITS:

Eligible employees may participate in a variety of benefit programs (some of which are available only upon reaching certain time-based milestones), which may include, without limitation, health insurance, vision insurance, dental insurance, health reimbursement and flexible spending accounts, 401(k) with a company match offering, sick leave, parental leave, and vacation. Stego also offers early-out Fridays at 3pm in 2026 (Friday Holiday Hours).

ROLE PURPOSE:

The purpose of the Customer Development Coordinator role is to support the Customer Development team by serving as a key point of contact for customer inquiries, coordinating inbound communications, providing retail channel support, and assisting with digital job site review processes. This role works closely with Customer Development and Sales to provide timely customer support, facilitate the flow of information, and contribute to an exceptional customer experience.

Through daily exposure to Stego products, applications, and industry practices, the Customer Development Coordinator develops technical knowledge and customer-facing expertise while supporting the achievement of departmental and company objectives. This position serves as a foundational role within the Customer Development team, offering opportunities for professional growth and advancement into more specialized customer support and sales support functions.

WHAT YOU'LL OWN (ESSENTIAL FUNCTIONS):

• GOAL ACHIEVEMENT:
  • Develop and implement plans for the achievement of individual goals and objectives, in close collaboration with the Customer Development Manager
  • Ensure internal cross-collaboration and utilization of Company resources to achieve shared objectives
  • Meaningfully contribute to supporting and assisting the Customer Development team and goal achievement, in furtherance of Company goals and objectives

• CUSTOMER DEVELOPMENT COORDINATOR RESPONSIBILITIES:
  • Respond to inbound customer inquiries via phone, email, website submissions, and other communication channels.
  • Manage inbound call traffic and route inquiries to appropriate personnel
  • Generate and review digital job site review letters
  • Perform Customer Development projects and other assignments, as directed
  • Execute and apply Company Salesforce processes and procedures, in close collaboration and with assistance as needed from the Customer Development Manager
  • Assist with other related Customer Development responsibilities, as assigned

• COMPANY CULTURE & CORE VALUES:
  • Build strong working relationships and collaborate with other Customer Development team members
  • Establish the Specifications Subdivision as a respected and collaborative Company resource
  • Support and contribute to the culture and atmosphere of the Customer Development Subdivision, in alignment with Stego’s Core Values

REQUIRED SKILLS, TRAITS & COMPETENCIES:

• Professional phone etiquette and customer service skills
• Highly coachable
• Strong oral and written communication skills
• Strong follow-through skills
• Reliable and trustworthy
• Strong ability to learn new Microsoft and Salesforce software systems and procedures
• Ability to thrive in a team environment (strong interpersonal skills)

YOUR EDUCATION, EXPERIENCE, COMPETENCIES:

• High School diploma or equivalent work experience (required)
• Phone experience (preferred)
• Proficient in Microsoft Office programs (Teams) and Salesforce (preferred)

PHYSICAL REQIREMENTS:

• Ability to communicate on a daily basis by phone or video conference
• Ability to operate standard office equipment and keyboards and remain in a stationary position to work on a computer for prolonged periods
• Physical ability to travel to attend team and company meetings and events

WORK ENVIRONMENT:

• Work is performed in an office environment

TRAVEL REQUIRED:

• Ability to travel to and attend quarterly team meetings and Company events, including nights and overnight stays (approximately 5-10% of the time).

It is important for Stego to be thorough in our vetting and interview process to make sure the position is the right fit for both parties. Please note that it may take up to a couple of weeks of vetting and narrowing down candidates before we begin the formal interview process. Following initial vetting of applications, you may be invited to interview with several Stego team members. Initial interviews will be done virtually, and later interviews may be done in person. We appreciate your understanding and patience, and we will endeavor to respect your time and investment as much as possible.

This job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as of the date provided and may change at any time with or without notice. Stego Industries, LLC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, genetic information, ancestry, physical or mental disability, medical condition, military or veteran status, or any other consideration made unlawful by applicable law. Stego Industries, LLC will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Privacy Policy: https://www.stegoindustries.com/legal/privacy-policy. No employment Visa sponsorship is available as of the date hereof. Stego Industries, LLC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation to participate in the job application or interview process, contact Stego's People Operations Team at 1-877-464-7834 or StegoHR@ stegoindustries.com.