Criminal Investigator

Overview

The Screening Criminal Investigator is responsible for reviewing, researching, and validating criminal records sourced from multiple criminal data providers and manual research for RealPage Screening clients.  This role involves significant online research, verifying data with court personnel via phone, and collaboration with data vendors to ensure accuracy and completeness of screening reports.   

The ideal candidate is analytical, detail-oriented, and results-driven, with the ability to assess whether criminal record data is accurate in both content and identity. This position plays a critical role in ensuring the accuracy, timeliness, and compliance of screening reports, directly impacting client decision-making.

Responsibilities

Primary Responsibilities: 

• Review criminal record data reported by RealPage Screening to ensure accuracy, completeness, and correct consumer association.
• Evaluate criminal records from vendor-provided data and manual research.
• Analyze court documents and case information and compare information to criminal databases.
• Contact appropriate agencies, e.g. courthouse, district attorney’s office, sheriff’s office, and recorder’s office as needed to confirm public record information.
• Conduct review to ensure cases are up-to-date and reflect any changes located in the docket.
• Utilize databases and online resources to determine consumer identification and relationships to reported records.
• Manage multiple record queues and prioritize tasks to meet turnaround expectations.
• Communicate record updates and corrections with criminal data providers to ensure the necessary changes are made to data resulting from review findings. 
• Partner with criminal data providers to resolve delays, incomplete records, or data issues.
• Assist in quality assurance of criminal updates when needed. 

Qualifications

Qualifications: 

• College degree or equivalent relevant experience preferred.
• Knowledge of criminal court systems and processes required.
• 1-2 years of experience in background screening, criminal records analysis, or legal research experience preferred.
• Ability to analyze and validate complex data across multiple sources.
• Experience with Microsoft Windows and Office required.
• Excellent written and verbal communication skills.
• Investigative and analytical skills required to acquire public record information.
• Ability to work efficiently in a high-volume, multi-system environment.
• Knowledge of the Fair Credit Reporting Act (FCRA) a plus.
• Experience with SQL a plus. 

#LI-AS2

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SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range