Copilot

Key Responsibilities

• Opportunity Identification: Audit IT support workflows to identify high-ROI automation candidates.
• Agent Development:
  • Design and build intelligent, conversational agents using Copilot Studio Agent Builder.
  • Develop complex, orchestrated agentic workflows using the Microsoft Agent Framework (MAF).
• Validation & Quality Assurance:
  • Implement rigorous validation protocols (e.g., adversarial testing, prompt rubrics, and RAG retrieval evaluation) to ensure AI outputs align with business rules and compliance requirements.
  • Maintain "human-in-the-loop" oversight mechanisms and monitor for drift (data, prompt, and output) to ensure ongoing accuracy.
• Cost Management & FinOps:
  • Analyze and optimize Total Cost of Ownership (TCO), including API consumption, token usage, infrastructure overhead, and maintenance costs.
  • Build "value-versus-spend" models to justify AI investments and identify opportunities for rightsizing/deprovisioning inefficient agents.
• Framework & Risk Alignment: Ensure all developments satisfy Shell framework standards and IRA guidelines regarding data privacy, security, and ethical AI.
• Productionization: Monitor performance via telemetry and establish continuous feedback loops for iterative improvements.

Technical Requirements

• Core Platforms: Proven experience with Copilot Studio and Microsoft Agent Framework (MAF).
• Validation Tooling: Experience with AI evaluation frameworks (e.g., Promptfoo, Ragas) or automated testing suites for LLM outputs.
• Microsoft Stack: Strong proficiency in Power Platform, Azure AI Services, and associated M365 governance.
• Financial/Analytical Skills: Ability to perform cost-benefit analysis, track consumption metrics, and translate technical usage into business ROI.
• Governance & Security: Familiarity with implementing enterprise-grade security within Microsoft environments.

Soft Skills

• Analytical Mindset: Ability to translate complex business problems into modular technical requirements.
• Governance-First Approach: Eagerness to balance rapid innovation with the rigor required by internal risk and assurance policies.
• Financial Fluency: Ability to articulate the cost drivers of AI to stakeholders and manage project budgets effectively.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.