Contract Administrator

We are adding a Contract Administrator
to our team!

Who We Are:

Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.

NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities.

With over 100 years of experience, our passion is to serve people. Learn more. 

Work Environment: NGL offers a flexible work environment where employees can work fully remote, hybrid or onsite at our Madison, Wis. office. We support virtual working arrangements in certain states outside of WI.

A Day in the Life:

The primary focus of the Contract Administrator is to work with internal and external sales teams to process producer contracts for multiple lines of business and set up commission related hierarchies to ensure producers are paid correctly. This includes the utilization of multiple systems, performing various background and license checks and working with Legal teams to ensure all state guidelines for the appointment of producers are met. In this role, work is performed under limited supervision. 

Primary Responsibilities: 

• Enter producer data into multiple NGL systems for all lines of business
  • Complete an average of 40 new contracts a week while maintaining a 5 business day turnaround time on contracts
  • Appointments
  • EFT
  • Hierarchy(ies)
  • Addresses
  • Reserve information
  • Marketer special handling requests
• Utilize workflow to review contracting paperwork for completeness
  • Proper contracting forms and signatures
  • Hierarchy and commission requests
  • Proper state license
  • Marketer special handling requests
  • State specific requirements
• Process backgrounds and state appointments
  • Utilize current online programs
  • Utilize established processes
  • Administration of approval processes, as needed
• Utilize workflow to research and update expired license(s)
  • Research license with the appropriate department of insurance
  • Update administration system
  • Add supporting documents to the producer’s file
• Communicate with Marketing Partners and other business units on contracting issues
  • Respond to emails and phone calls within acceptable timeframes
  • Product approvals
  • Commission approvals
  • Crossover agents

Essential to Your Success:

•    Organized with a high level of accuracy and attention to detail
•    Professional verbal and written communication skills
•    Ability to relate to customers and team members
•    Accurate typing skills
•    Computer skills with the ability to utilize Microsoft Excel, Word and Outlook 
•    Must be self-motivating with the ability to problem solve and initiate improvements as needed
•    Manage multiple tasks, work under tight deadlines and adjust schedules as needed in order to meet stated service goals and priorities

Education Requirements:

• Minimum: High School or GED

Years of Experience:

• A minimum of one year of office experience preferred
• A minimum of one year of customer service experience preferred
  
• Prior insurance experience a plus
  

What We Offer:

At NGL, we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs.

Benefits:

• 20 days of Paid Time Off growing to 25 days after 5 years
• 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
• Health care, dental and vision plans
• Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account 
• Annual bonus based on company performance
• Paid Parental Leave
• 401(k) match up to 9%
• Paid Sabbatical after 8 years
• Paid Volunteer Time
• Education Assistance Program
• Employee Recognition Program
• And much more!
  

Click here to learn more about our comprehensive Total Rewards program.

NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact hrmadison@nglic.com.