Content Operations Lead

At Unravel, we’re not building another travel platform — we’re rewriting how the world discovers and books travel. Think TikTok meets Expedia, powered by cutting-edge Generative AI. Our shoppable video platform is already live with the world’s top 10 banks, insurers, telcos, and airlines.

We are backed by renowned VCs like Nauta Capital, Active Partners, Antler, and The Players Fund, and led by AI pioneers and ex-Booking.com executives. We’ve quadrupled our revenue in the past year, and we’re just getting started.

Learn more about Unravel's recent $ 7.5 million funding round by clicking here.

https://www.linkedin.com/company/unravelapp/

About the Role

We are looking for a highly organized, detail-oriented, and people-focused Content Lead to oversee the day-to-day operations of Unravel's Content team.

This role is responsible for ensuring the smooth execution of the content pipeline—from sourcing and review through quality control and delivery—while managing a growing team of content executives and interns.

The ideal candidate is equally comfortable managing people, improving processes, maintaining high-quality standards, and making operational decisions in a fast-paced environment.

This is an operations-first leadership role that requires excellent organizational skills, strong creative judgment, and the ability to build and scale efficient workflows.

Key Responsibilities

Team Leadership

• Lead, mentor, and manage a team of Content Executives and Content Interns.
• Allocate daily work and prioritize team tasks based on business needs.
• Conduct regular quality reviews and provide constructive feedback.
• Support onboarding and training of new team members.
• Foster a high-performance, collaborative team culture.

Content Operations

• Manage the end-to-end content sourcing pipeline.
• Coordinate with creators and external content partners.
• Ensure content moves efficiently through review and production stages.
• Monitor team productivity and workload distribution.
• Identify bottlenecks and continuously improve operational workflows.

Quality Assurance

• Review and approve content against Unravel's editorial standards.
• Ensure consistency in content quality across all destinations and creators.
• Maintain metadata accuracy and content organization.
• Work closely with the Editing team to ensure seamless handoffs and delivery.

Cross-functional Collaboration

• Partner with Product, Data, Editing, Marketing, and Growth teams to execute content initiatives.
• Coordinate priority projects and ensure timely delivery.
• Communicate content requirements and operational updates across teams.

Reporting & Process Improvement

• Track key operational metrics including productivity, acceptance rates, turnaround time, and content coverage.
• Prepare regular reports on team performance and pipeline health.
• Document and improve Standard Operating Procedures (SOPs).
• Recommend process improvements to increase efficiency and scalability.

Required Skills & Experience

Essential

• 4–5 years of experience in Content Operations, Content Management, Digital Media, Creative Operations, or similar roles.
• Previous experience managing or mentoring teams.
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Strong attention to detail with a passion for maintaining high-quality standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with experience using data to improve workflows.

Preferred

• Experience working in travel, media, creator economy, digital publishing, or content platforms.
• Familiarity with Digital Asset Management (DAM) systems.
• Experience working with content metadata and large content libraries.
• Understanding of AI-assisted content workflows.
• Experience working with distributed or freelance creative teams.

What Success Looks Like

Within the first six months, the successful candidate will:

• Successfully manage and develop a growing Content team.
• Improve operational efficiency across the content pipeline.
• Increase content review throughput while maintaining quality.
• Establish clear workflows and accountability across the team.
• Improve metadata quality and process consistency.
• Build scalable operational processes that support future team growth.

Ideal Candidate Profile

We're looking for someone who combines operational excellence with creative judgment.

The ideal candidate:

• Enjoys leading and developing people.
• Is highly organized and process-driven.
• Can make quick, confident decisions.
• Has a strong eye for quality and storytelling.
• Thrives in fast-paced, high-growth environments.
• Takes ownership and drives continuous improvement.
• Balances creativity with operational discipline.