Content Designer

We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives.We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible.Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation.

This is a remote, part-time role requiring availability for 2 days per week.

Key Responsibilities

• Understand and benchmark the current content against standards and best practices.
  
• Map and document current user journeys, validating them with internal and external stakeholders.
  
• Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities.
  
• Capture stakeholder insights and combine them with user research to establish design principles.
  
• Redesign content based on best practice, accessibility, and user-centred design standards.
  
• Agree the revised content with stakeholders and test it with a range of users.
  
• Iterate content based on user research findings and other feedback.
  
• Clearly articulate user needs and how content standards will be implemented.
  
• Conduct detailed playback and seek agreement on new content with stakeholders.
  
• Document lessons learned throughout the process.
  
• Develop and agree a content strategy and governance process for future changes.
  
• Deliver a complete handover to internal teams.
  

Skills and Experience

• Strong experience working as a Content Designer in multidisciplinary digital teams.
  
• Proven ability to create clear, concise, and accessible content that meets GDS and GOV.UK standards.
  
• Experience with user research and usability testing, using insights to iterate content.
  
• Ability to collaborate effectively with stakeholders, product teams, and developers.
  
• Excellent communication skills to explain design decisions and gain buy-in.
  
• Familiarity with content management systems and version control tools.
  
• Experience working in Agile environments and contributing to sprint activities.
  

We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer.