Confirmation Associate - Home Remodeling

JOB TITLE: Confirmation Associate - Home Remodeling

JOB TYPE: Remote - Full-Time Permanent

HOURS: 40 hours/week

PAY:

• Training Period (First 2 Weeks): $4.00/hour
• Post-Training Rate (Week 3 through 12 Months): $5.00/hour
• Tenure Rate (After 12 Months): $6.50/hour

Schedule:

Monday to Sunday, Pacific time, we have 2 shifts

• Morning – 8:00 AM
• Afternoon – 11:00 AM

Our Story:

We're a family-owned and operated kitchen, bath, and flooring remodeling company located in Southern California. We've been in business for over 40 years and are looking for the right people to join our growing team!

Our mission is to improve people’s lives by transforming their surroundings and providing a fun, hassle-free remodeling experience.

Job Description:

Confirming Set Appointments to Issued (Run) Appointments is one of the most important tasks in our business. It is important to verify the appointment to make sure it fits all of the necessary criteria, before it is issued to a Design Consultant. But it is also crucial to do so in a way that does not anger or alienate the potential customer.

We need to route the appointments in a way that makes sense for our sales team. The appointments from point A to point B need to be routed logically so the salesperson doesn’t waste a lot of time driving, and instead is meeting with our clients.

Responsibilities:

• Confirm appointments
• Manage geography/routing of set appointments
• Answer inbound calls and make outbound calls
• Provide Customer Service
• Manage sales team schedules
• Text/Email correspondence with clients/sales team
• To save appointment cancellations
• To reset and reschedule appointments
• To review Sales results and dispute if applicable

Qualifications:

• Excellent Communication Skills – both written and speaking
• Team Leader or Trainer is a big PLUS
• Logistics and Dispatching is an advantage
• Problem Solving
• Analytical Abilities
• Leadership Skills
• Goal oriented
• Team Focused

Benefits:

• Paid Training
• Health Insurance Stipend
• Paid vacation
• Paid holidays
• Professional Development
• Individual and Team bonuses