Commercial Collector Manager

Altus Commercial Receivables is seeking a Commercial Collections Manager as we continue to grow our team. The Commercial Collections Manager will oversee and support a team of Commercial Collectors. Collectors are responsible for contacting debtors, collecting payments, and resolving outstanding account issues. The Manager will lead the collection process, develop strategies to improve recovery rates, and ensure both individual and team performance goals are met.
In addition, the Manager will assist with the training and development of Collection Agents and participate in client performance reviews to ensure service expectations are achieved.

• Job Responsibilities: 
• Manage a team of Collection Agents providing guidance and training as needed
• Develop, implement, and monitor effective collection strategies to maximize recovery
• Generate and analyze collection reports and KPIs, identifying areas for improvement
• Collaborate with stakeholders on setting recovery goals and defining collection strategies
• Monitor dialer campaign progress and agent participation
• Liaise with clients, providing updates on collections efforts and addressing any concerns
• Participate in monthly client performance calls
• Develop and audit daily reporting for collection activity and collector payments
• Daily account management and account closures as requested by Collectors and Sales
• Encourage a positive and proactive approach towards debt collection within the team
• Motivate staff and maintain team atmosphere
• Resolve escalated collection issues and disputes in a professional manner, maintaining the relationship with the debtor                                                                                                                                
• Job Requirements: 
• Minimum of 5 years of experience in the commercial or consumer collections industry, with at least 2 years in a manager role.
• Demonstrated ability to lead a team and achieve collection targets.
• Strong analytical skills with the ability to make data-driven decisions
• Excellent verbal and written communication skills
• High level of professionalism and negotiation skills.
• Proficient in MS Office Suite

• Competitive salary, comprehensive benefits package, and significant opportunities for career growth and advancement.
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.