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AI Summary
As a Collector you'll connect with consumers and help them find solutions to get back on track with their student loans. Using your excellent communication and problem- solving skills, you'll negotiate payment arrangements, provide guidance, and perform skip tracing to locate individuals, all while ensuring compliance with company, state and federal regulations.
Training Schedule: Monday-Friday 8am-5pm
Standard Schedule: Monday - Friday; 3 days 8:00 a.m. to 5:00 p.m. and 2 days 12:00 p.m. to 9:00 p.m.
Communicate with account holders regarding the repayment of their defaulted student loan.
- Profile borrowers and obtain financial information.
- Update demographic and financial information on each call.
- Negotiate payment arrangements.
- Refer accounts for legal if applicable.
Perform Skip Tracing.
- Use skip-tracing tools.
- Effectively communicate with third parties.
Ensure all accounts are worked within client standards and Federal Regulations.
- Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
Maintain continuing education, training in industry career development.
- Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
- Attend training sessions.
- Integrate information obtained through training sessions and policy changes immediately into daily routine.
REQUIREMENTS:
- High School Diploma/ GED/ equivalent.
Progressive work experience. 3rd party collection environment preferred.
- PC experience in a windows environment.
- Basic keyboarding skills.
PREFERRED QUALIFICATIONS:
- Previous sales or customer service experience.
- ACA certification
- Knowledge of the Fair Debt Collection Practices Act (FDCPA)
In addition to meaningful work, Navient offers a benefits package designed to support balance, flexibility, and long‑term wellbeing.
Benefits designed with balance in mind.
Navient’s benefits are thoughtfully designed to support employees from day one, with an emphasis on stability, flexibility, and long‑term support. From health coverage to financial security and time away, our approach is simple: provide meaningful support that helps work feel sustainable.
What’s included:
Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
A 401(k) plan with employer match to support long‑term financial security.
Company‑paid basic life insurance and short‑ and long‑term disability coverage.
Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support.
Family planning resources.
Pet insurance.
Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Depending on the needs of our business, the successful candidate may be subject to further background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
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