Clinical Education Manager

Clinical Education Manager – Neurology RN (West Coast)

Cycle Company: Cycle Vita (Patient Support Hub)

Location: This is a remote position, but candidates will be located within or around the West Coast of the United States. This is a full-time position with some travel, based on patient needs, projects or business needs (approximately 25%)

Salary range: This position is paying a base salary of $120,000 depending on experience plus benefits

The Opportunity
Cycle Pharmaceuticals are recruiting for a field-based healthcare professional (Registered Nurse) to join our growing Patient Support hub - Cycle Vita, as a Clinical Education Manager for Neurology. In this position, you’ll work closely with healthcare professionals, patients/caregivers, clinical institutions, specialist pharmacies and internal teams, to provide education and advice and ensure every patient receives the highest level of support on their treatment journey.

Our Company
At Cycle, we believe that Every Single Patient Matters. This is at the heart of why we work and were looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen. Our core focus areas include rare metabolic, immunological, and neurological genetic conditions and Oncology where we improve existing drugs, repurpose them for new uses, and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice. If you want to know more about what we do then, why not check out our website below and take a look at some of our patient stories: Patient Stories - Cycle Pharma

What you will be doing:

• Deliver patient motivational interviewing programs, sharing insights with the executive leadership team.
• Maintain an effective call schedule for patients and HCPs, meeting performance goals.
• Guide patients and caregivers through reimbursement and financial support options.
• Support smooth therapy transitions to Cycle products, including new starts and switches.
• Provide specialist training on our MS therapies (Tascenso and Bafiertam) products providing support in-person at patient’s homes and clinics or remotely via the phone/video/app.
• Act as a Patient Concierge, building strong relationships with patients/caregivers and promoting treatment adherence and check ins.
• Partner with the Sales Account Managers to introduce new HCPs to Cycle Vita services.
• Respond quickly to patient and office inquiries with a compassionate, customer-first approach.
• Represent Cycle Vita at patient support events and relevant industry conferences.

What will enable you to be successful in this role:

• Bachelor’s degree in nursing and/or related field.
• Proven experience of clinical practice or biotech/pharmaceutical industry experience.
• Current nursing license in good standing in assigned state(s); potential compact licensure.
• Experience working in the Neurology therapeutic specifically Multiple Sclerosis (MS) is preferred.
• Good understanding of patient access, hub services, specialty products in rare disease space, reimbursement, adherence programs and patient assistance programs.
• Strong case management background with skills to liaise with all areas of patient support services and capacity to assist patient/caregiver with prescribed therapy and provide clinical training.
• Individual must possess and portray strong emotional resilience, a positive attitude, exceptional listening skills, and strong verbal and written communication skills to work with internal and external customers.
• Bilingual would be preferred but is not essential for this position.

What can we offer you:
The role will be homebased but some travel, up to 25% of the time, to attend team meetings or support patient activities may be required. We have an agile work policy which allows employees the flexibility to set their schedule and plan their day to meet the business needs and deliverables.

In addition to being part of a great team and doing things that will make a real difference to patients’ lives, you will enjoy all the benefits that brings:

• A collaborative high performing work environment with experienced colleagues
• Opportunity to join a fast growing and ambitious business
• Competitive salary based on experience
• Performance based bonus
• 100% employer paid membership for Private Health Insurance
• Life Insurance
• 401k plan

Applications
Cycle Pharmaceuticals embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.