Clinical Application Specialist

The Clinical Application Specialist delivers remote and onsite training to Sun Nuclear customers, conducting pre-training preparation, and performing administrative activities post-training. The Specialist provides Tier 2 support to customers, resolves cases, and assists in troubleshooting escalated issues. They also develop training materials and effectively communicate the training plan to customers.

Key Areas of Responsibility:

• Deliver remote and onsite training to customers
• Conducts pre-training preparation and performs administrative activities post-training.
• Provide Tier 2 support to customers, resolve cases, and assist in troubleshooting escalated issues.
• Develop training materials and effectively communicating the training plan to customers.
• The Clinical Application Specialist interfaces with customers to resolve cases, assists in troubleshooting issues, and identifies customer needs to determine internal resources needed for resolution.
• Additionally, the Clinical Application Specialist role at Sun Nuclear/Mirion involves working closely with clinical medical physicists, providing training and support, and gaining clinical experience through partnerships with local clinics

Knowledge, Skills & Experience:

• Master’s degree in medical physics, clinical engineering, or technical related field is preferred
• Travel required up to 60% of work weeks and occasional weekend travel
• Excellent interpersonal skills
• Exemplary communication skills (listening, verbal, written)
• Able to work independently and complete all deliverables on-time
• Enthusiastic learner who is eager to meet challenges and quickly assimilate new concepts
• Adaptable, positive, and open to new ideas and/or situations
• Highly motivated self-starter who takes initiative
• Clinical understanding of the processes in a Radiation Oncology Department
• Fluent in English with strong written, verbal communication and listening skills
• Effectively support and work with all levels of the organization