Client Support

This is a remote position.

• Zoho Management : Configure, customize, and maintain Zoho applications, troubleshoot issues, and collaborate with Zoho support teams as needed.
  

• SOP Creation : Develop and update detailed Standard Operating Procedures (SOPs) and training manuals to streamline processes.
  

• Client Management : Serve as the primary IT point of contact for the team, resolving issues, and ensuring a 5-star customer experience.
  

• IT Support : Handle various IT tasks beyond Zoho, including general troubleshooting and system performance monitoring.
  

• Data Management : Maintain accurate data and documentation for IT and administrative tasks.
  

• Customer Feedback : Conduct post-service surveys and follow up for client reviews and testimonials.
  

Requirements

• 2+ years of experience in IT support or a similar role.
  

• Strong expertise with Zoho applications.
  

• Excellent problem-solving and communication skills.
  

• Ability to create and maintain documentation and knowledge bases.
  

• Strong organizational skills and attention to detail.
  

• Commitment to providing outstanding customer service.
  

Benefits

Why Join TSP Contracting?

• Opportunity to work in a collaborative and client-focused environment.
  

• Competitive compensation and growth opportunities.
  

• Be part of a team that values innovation and process improvement.