Client Success Manager

This is a remote position.

We're looking for a strategic Client Success Manager who can build strong, long-term client relationships while proactively identifying risks, opportunities, and solutions. This role goes beyond responding to client needs; you'll act as a trusted advisor, helping clients scale effectively through BruntWork's outsourced staffing solutions.

Job Highlights

• Paid Hours per Week: 40 hours
  
• Schedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs (all Manila Time):
  

• 6:00 AM - 3:00 PM
  
• 3:00 PM - 12:00 AM
  
• 9:00 PM - 6:00 AM
  

• Contract: Independent Contractor
  

• Candidates must have their own computer and reliable internet connection.
  
• You will be responsible for handling taxes and benefits independently
  

• Perks:
  

• Enjoy a permanent work-from-home setup
  
• Health Insurance after 90 days
  
• Immediate hiring
  

• Build and nurture long-term relationships with clients using BruntWork's outsourced staffing services
  
• Develop a deep understanding of each client's business goals, challenges, and growth plans
  
• Proactively anticipate issues, address concerns, and recommend strategic solutions before they escalate
  
• Drive client satisfaction, retention, and account growth through structured engagement and problem-solving
  
• Identify opportunities to expand services within existing accounts
  
• Collaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and met
  
• Partner with the Staff Services Team to ensure the ongoing performance, engagement, and satisfaction of outsourced staff
  
• Act as the primary escalation point for complex client issues, ensuring timely and effective resolution
  

• Proven experience in client success, account management, or a similar client-facing role
  
• Strong strategic thinking and problem-solving skills with a proactive, solutions-focused mindset
  
• Ability to manage multiple client accounts while maintaining high-quality relationships
  
• Excellent communication and stakeholder management skills
  
• Experience working cross-functionally with internal teams
  
• High level of ownership, accountability, and initiative