Client Services Project Manager.

Location: UK/ South Africa, home-based

Job Overview

Maintains and validates the project scope, plans and schedules for moderately complex projects; adheres to established metrics for project success; applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).

Essential Functions

• Act as the main point of contact for the clients for all items related to eCOA studies that are live and in maintenance 

• Lead client update meetings on a weekly/bi-weekly basis

• Participates and travel to Investigator Meetings when appliable (10% travel)

• Leads system change efforts when applicable, including leading design calls and impact review. Communicates costs and timelines as appropriate.

• Communicate effectively and timely with both internal and external clients and collaborate with key stake holders to determine solutions/next steps

• Responsible for filing documentation, status report updates, meeting minutes, development of study materials and change order as needed

• Tracks trends to identify and review risks as part of the ongoing project support

• Supports quality investigations as the eCOA project SME with support from line manager and/or implementation PM

• Manage budget and scoping for additional work where appropriate

Qualifications

• Minimum of 1 years eCOA experience

• Good understanding of clinical research

• Proficient use of MS office, excel PPT

• Excellent collaboration skills

• Excellent communication skills and ability to drive conversations

• Excellent Project Management skills