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AI Summary
The consultant serves as the primary point of contact for clients, managing queries and onboarding new accounts. They are responsible for maintaining long-term relationships and collaborating with internal teams to resolve issues.
Job Overview
We are seeking a motivated and experienced Client Service Consultant to manage and strengthen client relationships while delivering outstanding service. This is a fully remote role suited to a proactive communicator who thrives in a fast-paced environment.
Key Responsibilities
- Serve as the primary point of contact for clients, managing queries and escalations professionally
- Build and maintain strong, long-term client relationships through consistent communication
- Onboard new clients and ensure smooth transitions during the setup process
- Identify client needs and recommend appropriate solutions or service improvements
- Collaborate with internal teams to resolve client issues timeously
- Track client interactions and maintain accurate records in the CRM system
- Provide regular feedback and reporting on client satisfaction and service delivery
Qualifications and Experience
- 2+ years of experience in client services, account management, or a related role
- Excellent verbal and written communication skills
- Strong problem-solving ability with a client-first mindset
- Experience working with CRM platforms (Salesforce, HubSpot, or similar)
- Ability to manage multiple client accounts simultaneously
- High level of professionalism and emotional intelligence
- Self-motivated and able to work independently in a remote environment
- Relevant degree or diploma in Business, Communications, or a related field preferred
Salary: R22,000/month | 100% Remote
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