Client Service Consultant

Job Overview

We are seeking a motivated and experienced Client Service Consultant to manage and strengthen client relationships while delivering outstanding service. This is a fully remote role suited to a proactive communicator who thrives in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for clients, managing queries and escalations professionally
• Build and maintain strong, long-term client relationships through consistent communication
• Onboard new clients and ensure smooth transitions during the setup process
• Identify client needs and recommend appropriate solutions or service improvements
• Collaborate with internal teams to resolve client issues timeously
• Track client interactions and maintain accurate records in the CRM system
• Provide regular feedback and reporting on client satisfaction and service delivery

Qualifications and Experience

• 2+ years of experience in client services, account management, or a related role
• Excellent verbal and written communication skills
• Strong problem-solving ability with a client-first mindset
• Experience working with CRM platforms (Salesforce, HubSpot, or similar)
• Ability to manage multiple client accounts simultaneously
• High level of professionalism and emotional intelligence
• Self-motivated and able to work independently in a remote environment
• Relevant degree or diploma in Business, Communications, or a related field preferred

Salary: R22,000/month | 100% Remote