Claim Manager

Description

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all clients of the company by providing courteous and professional assistance via phone, mail, and e-mail, handling office tasks, and generally being a helpful and positive presence in the workplace.

To be successful as a Claim Manager, candidates should be professional, polite, and attentive while also being prompt, and precise. They should always be prepared and responsive, willing to meet each challenge directly. The Claim Manager must be comfortable with computers, general office tasks, Excel, and both verbal and written communication. Most importantly, the Claim Manager should have a genuine desire to meet the needs of others.

Claim Manager Responsibilities include, but are not limited to:

• Assist clients throughout the entire Social Security Disability filing process:

Provide comprehensive support to clients from the initial stages of filing for Social Security Disability through to the final resolution of their claim. 

Ensuring clients understand the process, requirements, and necessary documentation.

• Serve as a key liaison between clients and various parties involved:

Act as a primary point of contact between clients and Social Security Claim Representatives, Hearing Staff, and Medical Adjudicators.

Facilitate communication and necessary actions to move the claims process forward smoothly.

• Review and analyze medical records:

Conduct thorough reviews of medical records to extract relevant information needed for accurate Social Security Disability filings.

• Maintain consistent and clear communication with clients:

Keep clients informed about the status of their claims, any updates, and the next steps in the process.

Address client inquiries promptly and provide reassurance and clarity throughout the often-complex claims process.

• Offer detailed guidance to clients:

Educate clients comprehensively on all aspects of the Social Security Disability process, including eligibility criteria, potential outcomes, and timelines.

Address client questions and concerns with expertise and empathy, ensuring they feel supported and informed.

Requirements

Claim Manager Qualifications:

•  Completion of high school or equivalent
• Customer service experience
• Exceptional verbal and written communication capabilities
• Strong organizational skills and keen attention to detail
• Proficiency in Microsoft Office tools such as Word, Excel, and Outlook
• Effective time management and ability to prioritize tasks efficiently
• Previous experience in a collaborative, team-based work environment is beneficial