CIS SERVICE DELIVERY MANAGEMENT-CIS INCIDENT MANAGEMENT
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AI Summary
Provide support for Control-M job scheduling, monitoring, and incident resolution. Ensure batch workflows run smoothly in production environments while adhering to ITIL processes.
Must have Technical:-
- Good understanding of Control-M Architecture and Agent/Server Communication
- Good knowledge on Control-M tool to manage batch jobs, familiarity with feates and usage of tool
- Basic Unix
- ITIL knowledge
Good to have:
- Experience of handling Priority incidents and critical issues related to Control-M.
- Basic Unix
- Basic MS SQL or Oracle
Soft Skills:
- Experience in 24*7 batch monitoring and production support.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team.
- Strong communication and interpersonal skills.
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