Chief of Staff - Patient & Provider Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The role of the COS serves as the trusted voice and advisor to help determine, articulate, and execute the business vision, mission, planning, and strategies to achieve business goals and key strategic imperatives. This role proactively assumes responsibility for leading and executing on critical strategic initiatives and executive projects, responding to requests across the enterprise.  This role works collaboratively across the Sr. Leadership Team in Enterprise Clinical Services, with leaders across Optum Health, and with other Chief of Staffs across the organization to align and synchronize overarching business initiatives and priorities. The ideal candidate thrives in a fast-paced, high-impact, dynamic environment and in proactively identifying, and then moving quickly to action, on numerous key opportunities and deliverables simultaneously.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Provides leadership and guidance to critical strategic initiatives across Patient and Provider services organizations
• Strategic long range and annual priority planning inclusive of MBO development
• Owns and enforces the enterprise operating cadence (LT agendas, QBRs, MBRs, exec reviews)
• Provides guidance to Executive Leader on ideation and key decisions
• Coordinates with leaders across the organization to create better alignment with business partners, business segments, and functional areas
• Accountable for Patient and Provider cost and capital management strategies
• Proactively identifies areas requiring Executive Leader attention in a structured, solution-orientated format
• Manages the development of MBOs / KPIs, ensures alignment across the team to deliver against goals and tracks progress against key milestones
• Lead internal communications Patient and Provider Services and overall culture and experience initiatives
• Leads strategic initiatives and critical projects and priorities on behalf of the Executive Leaders & Sr. Management team
• May lead a team focused on execution of strategic initiatives and various deliverables

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of leadership experience with demonstrated experience directly and indirectly leading people
• 8+ years professional experience in strategic planning, consulting, transformation, and/or operational leadership roles
• Experience successfully translating a vision into implementation and results as well as leading enterprise level strategies

• Deep understanding of strategy, operations, reporting and forecasting with a demonstrated ability to quickly aggregate and analyze information and draw conclusions

   

Preferred Qualifications:

• Exceptional collaborator, communicator, and executive presence; ability to communicate effectively and efficiently (both verbal and written) at multiple levels of a large, complex organization
• Ability to predict, quickly understand, and act on business needs
• Highly influential, strategic thinker, willing to challenge siloed thinking and drive change at all levels of the organization
• Highly motivated self-starter with a track record of driving programs and projects in a matrix environment with demonstrated history of successfully managing complex and scaled initiatives
• Ability to handle highly confidential or sensitive information in a professional, discreet manner
• Exceptionally organized with excellent attention to detail
   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.