Chief Information Officer (2755)

Job DetailsJob Category: Information TechnologyPosition: Chief Information Officer (CIO) Location: HQ Auburn Hills, MI | Remote Department: Executive Direct Supervisor: President   About the Role The CIO owns how technology enables the business to run, scale, and win. This is a build-and-align role, not a pure IT role. You connect systems to operations, not systems to theory.   You design and install a business-first technology model that supports branch operations, fleet performance, sales execution, customer experience, and financial visibility across the platform. You standardize what drives value, protect what keeps the field fast, and remove friction across functions.   You operate as a partner to the business. You do not push IT programs. You pull solutions from real operating pain points and deliver tools that leaders use daily.   Success looks like a company where systems are simple, connected, reliable, and largely invisible, and where data drives decisions at every level without slowing execution.   Key Responsibilities and Duties   Business-Aligned Technology Strategy (20%) Own the connection between business needs and technology outcomes. Responsibilities Partner with Operations, Sales, Finance, and HR to define real business needs Translate field and customer pain points into practical system solutions Define a clear technology roadmap tied to growth, utilization, and EBITDA Set principles: standardize where it matters, simplify everywhere else Expectations Technology decisions tied to measurable business outcomes No disconnected IT initiatives Clear alignment between systems and how the business runs   Core Systems & Platform Integration (20%) Own the systems that run the business end-to-end. Responsibilities Lead and optimize RentalMan (or equivalent), ERP, CRM, fleet, dispatch, and field service systems Integrate systems across order-to-cash, procure-to-pay, and asset lifecycle Eliminate duplicate systems, manual work, and data fragmentation Benchmark and adopt best practices from platforms like United Rentals, Sunbelt, Rain for Rent Expectations One connected system environment Clean, reliable data across all functions High adoption at branch and enterprise levels   Data, Analytics & Decision Support (15%) Turn data into daily operating leverage. Responsibilities Build simple, role-based dashboards for operations, sales, and finance Provide visibility into utilization, revenue, margin, asset turns, and job performance Establish a single source of truth and data governance model Enable predictive insights (demand, maintenance, pricing, credit risk) Expectations Data used daily, not just reported monthly Fast, consistent reporting across the business Clear linkage between operations and financial outcomes   Customer Experience & Digital Platforms (15%) Own the digital interface with customers. Responsibilities Design and deploy customer portals that act as a control center: Orders, dispatch, and equipment status Job progress and system performance Service requests and tickets Invoices, contracts, and payment status Compliance documents and reporting Integrate portal with RentalMan/ERP/CRM/fleet/billing Enable self-service where it improves speed and experience Partner with Sales and Ops to ensure real-world usability Expectations High customer adoption and satisfaction Reduced inbound calls and manual requests Faster billing cycles and fewer disputes Increased retention and account expansion   Field Enablement & Adoption (10%) Make systems work in the field. Responsibilities Design tools that are simple and fast for branch and field teams Remove friction from workflows (dispatch, ticketing, billing, asset tracking) Drive adoption through training, feedback loops, and iteration Standardize core workflows while preserving local speed Expectations High system adoption across all levels Reduced workarounds and shadow processes Faster execution at the branch level   IT Operations, Security & Infrastructure (10%) Ensure systems are stable, secure, and scalable. Responsibilities Maintain infrastructure, cloud environment, and system uptime Lead cybersecurity, data protection, and compliance Manage vendors, service providers, and contracts Ensure business continuity and disaster recovery readiness Expectations High system uptime and reliability No major security incidents Strong vendor accountability and cost control   Innovation, Automation & Scalable Architecture (10%) Introduce practical innovation that drives ROI. Responsibilities Evaluate and deploy automation, integration, and AI tools that improve operations Build scalable architecture that supports growth and acquisitions Avoid overengineering and unnecessary complexity Support digital capabilities tied to Total Solutions (system visibility, reporting, compliance) Expectations Measurable efficiency gains and cost reduction Scalable systems that support growth Innovation tied to business value, not technology trends   Measures of Performance System uptime and reliability User adoption and satisfaction (field and customer) Reduction in manual processes and cycle times Data accuracy and reporting speed Integration of core systems (RentalMan/ERP/CRM/fleet) Customer portal adoption and usage Contribution to revenue growth, utilization, and margin Cybersecurity and compliance outcomes   QualificationsKey Competencies Business-first technology leadership Systems integration across operations, finance, and sales Deep understanding of rental, fleet, and industrial service workflows Data and analytics mindset Ability to simplify complex systems Strong cross-functional collaboration High ownership and accountability   Qualifications 12–15+ years in IT leadership roles in industrial services, rental, construction, or asset-heavy environments Experience with systems such as RentalMan, SAP, Oracle, JD Edwards, or similar Proven success integrating systems across multi-site operations Experience in high-growth or private equity environments preferred Strong understanding of field operations, fleet management, and service workflows   Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at IRONCLAD Powered by Mersino. IRONCLAD is veteran friendly. If you have military experience, we’d love to hear from you! Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer