Charge Capture Specialist

Essential Job Functions

• Pull medical record (H&P, op notes, anesthesia record, MAR, nursing notes, implant logs, pathology, radiology) and itemized bill / UB-04 / 1500 detail and reconcile line by line against billed charges.

• Validate CPT / HCPCS / ICD-10-CM / revenue code / modifier / units / DOS against documentation; flag overcharges, undercharges, missing charges, and inappropriate bundling / unbundling.

• Apply NCCI PTP, MUE, OCE, and LCD / NCD logic; document defensibility of each line decision.

• Defend billed charges against payor / payor-vendor audit findings (Equian / Optum Payment Integrity / Cotiviti / Zelis / SCIO / others).

• Build a structured rebuttal with citations (CMS NCCI manuals, AMA CPT guidelines, payor policy, AHA Coding Clinic, contract language as applicable).

• Negotiate with audit vendors within delegated authority; escalate to Lead when concession would exceed threshold.

• Review patient billing disputes raised through customer service / Patient Financial Services intake.

• Reconcile disputed line items against medical record and applicable EOB; produce a patient-readable explanation.

• Escalate suspected billing errors for write-off / adjustment per client policy.

• Maintain a real-time individual case log (tracking status, turnaround time, $ impact, and outcomes) using standardized taxonomies to support portfolio trend analysis. 

• Produce reproducible, structured audit reports using standard templates to communicate scope, methodology, line-level results, and root causes to client stakeholders and feed activity reports.

• Navigate provider EHR platforms (e.g., Epic, Cerner, Meditech) and specialized auditing software to abstract clinical documentation and support defense workflows.

• Operate under HIPAA, HITRUST, and OIG / RAC / MAC awareness; never share PHI outside authorized channels.

• Cooperate fully with internal QA on sample audits; respond to QA findings with documented corrective action.

Key Success Indicators/Attributes

• High comfort level reading dense clinical records (MAR, operative notes, nursing logs) and cross-referencing against itemized bills to identify root causes.

• Confidence and technical writing skills to draft clear audit findings and defend them during payor rebuttal cycles, with the objectivity to overturn findings when evidence shifts.

• Clear understanding of how line-item charge adjustments impact gross/net revenue, DRG allowances, and patient billing integrity.

• Consistently meets daily turnaround time (TAT) targets without compromising audit accuracy.

• Sustained concentration and analytical rigor required to execute multi-hour reviews on complex inpatient, surgical, and high-dollar cases.

• Confidentiality and PHI discipline.

• Maintain courteous and professional working relationships with employees at all levels of the organization.

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com

We offer a comprehensive benefits package that may include health, dental, and vision coverage, voluntary insurance options, a 401(k) plan with employer match, professional development opportunities, paid time off, and holiday pay. Eligible employees may also have the opportunity to participate in bonus programs, commissions, or other variable incentive plans. Benefits and incentive eligibility may vary based on position, location, and tenure.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.