Chapter Operations Analyst II

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Make an impact. Join PMI.

How will you make a difference to PMI?

PMI is looking for a middle-level professional to support regional stakeholders in governance-related matters as assigned, collaborating with chapters regarding policies, procedures, charter agreements/renewals and bylaws amongst other important operational areas to ensure each chapter is fully capable of operating at the most effective and efficient level possible. Reviews, revises, and recommends chapter policies and identifies process improvements to ensure a stronger chapter operation. Assists chapter leaders with accessing and using community platforms. Partners with Chapter Engagement Partners to help support the successful implementation and adoption of new programs and services targeting chapter leader growth and development

What you’ll bring to the role:

• Identify and assess options for new chapter development policies, programs, and services. Provide regular reports to evaluate the effectiveness of existing programs and services and provide strategic recommendations for future direction.
• Serve as a resource for chapters and mentors to effectively manage governance issues and questions, addressing and resolving issues when appropriate and escalating to department leadership as needed.
• Utilizing data from a variety of sources, such as the Chapter System and Volunteer Engagement Platform, monitor and report on overall performance for assigned regions
• Support chapters in the successful design and delivery of relevant and engaging events.
• Apply PMI Chapter Charter process, including monitoring of core processes to ensure timely, accurate, and complete flow of information. Approve PMI Chapter Charters as appropriate, administer the Annual Chapter Charter Renewal program, including in regular status reporting.
• Serve as a dedicated resource between chapters and Customer Care to effectively respond to complex matters that span multiple departments.
• Ensure accurate and current volunteer information as well as quality assurance checks, updates and feedback with volunteers and staff.  Participate to support volunteer role descriptions, system tools, messaging and training.
• Review, respond, and approve PMI Chapter by-laws submissions, coordinating with appropriate internal stakeholders to ensure compliance and legal standing within PMI policy.
• Participate in and contribute to the policy manual development, process updates and documentation, and associated templates, as well as related department operating procedures
• Drive PMI product and service adoption in line with PMI’s regional goals and market strategy.
• Contribute to regional and global projects, bringing local insights and strengthening relationships.
• Collaborate with internal stakeholders to improve service delivery, support business development, manage multiple priorities, and handle sensitive information with discretion.

Role Qualifications:

• Bachelor’s degree in business or other related field preferred. Equivalent experience may be considered
• 3-5 years of association experience or similar scope experience administering processes for dispersed geographic groups including working knowledge of not-for-profit organizational and governing documents (bylaws, policies, charters).
• General knowledge of association laws and general practices (Anti-Trust, UBIT Tax, Non-Profit Classifications).
• General knowledge of insurance program requirements, including general liability and professional.
• Quickly establish and maintain a positive oral and written presence in high-volume settings; build and maintain effective relationships.
• Demonstrated ability to work with all levels of staff, global customers, volunteers in varied committee structures, and external organizations with a track record of positive long-term outcome-based relationships.
• Maintain confidentiality of sensitive organization topics and issues.
• Ability to successfully manage multiple concurrent tasks and commit to time-sensitive deliverables
• Possible travel up to 25%