Certification Services Officer

EEO Job Category                                        Administrative Support Workers
Classification                                               Non-Exempt
Compensation Range (Grade)                    (E) 
Reports To                                                     Certification Services Supervisor
Supervisory (Y/N)                                         N
Union Eligible (Y/N)                                      Y

SUMMARY
The Certification Services Officer works as part of the client service delivery team to support clients with the daily certification services Oregon Tilth offers for standards and regulations. The primary role of the Certification Services Officer is to serve as the teams’ first point of contact for clients and applicants as assigned. The Certification Services Officer responds

DUTIES AND RESPONSIBILITIES
The responsibilities of the Certification Services Officer include, but are not limited to, the following:

• Serve as a first point of contact for clients answering questions via phone and email
• Manage a team-wide email inbox, organizing and disseminating information in a predictable, systematic fashion
• Convert client requests into action items for the team
• Complete client mid-year requests and system plan changes, including but not limited to issuing product and label decisions.
• Engage with new client applicants to assess completeness and readiness for certification during initial review of application
• Provide general technical assistance to clients in timely and professional manner to ensure their understanding of compliance matters and procedures
• Communicate with clients in a clear, concise, and respectful manner to uphold the Oregon Tilth brand
• Working as a member of the team ensuring consistency and a high level of integrity and quality
• Meeting management-assigned metrics and goals.
• Uphold the principles of organic integrity and client confidentiality in all work and communications
• Stay up to date on regulations and rules relevant to certification
• Contribute to training sessions of staff when needed
• Participate in policy or procedure development upon request
• Positively engage across teams to support department workload

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
• Experience in professional office environment
• Excellent customer service skills

PREFERRED SKILLS/EDUCATION/EXPERIENCE

• Experience in regulatory environment
• Experience with inspector training
• Experience with quality control
  
  

WORKING CONDITIONS
This position primarily works indoors. This is a fully remote work position.

PHYSICAL REQUIREMENTS
N/A

TRAVEL
This position does not require travel

AAP/EEO STATEMENT
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.