Certification Officer

CERTIFICATION OFFICER

EEO Job Category                                        Professionals
Classification                                                Exempt
Compensation Range (Grade)                    (Level 1 – I); (Level 2 – K); 
Reports To                                                    Certification Services Supervisor
Supervisory (Y/N)                                        N
Union Eligible (Y/N)                                     Y

SUMMARY
The Certification Officer works collaboratively as part of a client service delivery team to provide excellent customer service and issue compliance decisions. The Certification Officer focuses on assessing and determining compliance of an operation’s system plan to applicable standards or regulations.

DUTIES AND RESPONSIBILITIES
The responsibilities of the Certification Officer include, but are not limited to, the following:

• Complete initial review of applications for certification
• Final review of inspection reports and post-inspection documents to issue clearly written certification decisions to new and already certified operations
• Complete review and issue decisions of mid-year requests and system plan changes including but not limited to product and crop additions, labels, materials, and client self-reports
• Engage as a member of the team to ensure consistency of certification processes with a high level of integrity and quality
• Collaborate cross-functionally with inspectors, certification staff, and management to ensure resolutions for timely service delivery
• Provide timely and transparent general technical assistance to clients to ensure their understanding of compliance matters and procedures
• Communicate with clients in a clear, concise, and respectful manner both in writing and verbally to uphold the Oregon Tilth brand
• Uphold the principles of organic integrity and client confidentiality in all work and communications
• Stay up to date on regulations and rules relevant to certification
• Contribute to training peers when needed
• Participate in policy or procedure development upon request
• Positively engage across teams to support department workload
• Attend department and staff meetings
• Meet management-assigned metrics and goals
• Demonstrating uncompromising integrity through knowledge sharing and appreciation for diversity and commitment to improvement

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
• Experience working in professional office environment
• Strong professional writing and communication skills
• computer literacy basic office suite skills

Certification Officer Level 2

• All of the above
• Minimum 2 years professional experience directly related to third-party certifications
• Mastery of certification officer tasks, regulation and standards requirements, increased proficiency in specialized knowledge, material reviews, services

PREFERRED SKILLS/EDUCATION/EXPERIENCE

• Experience working in regulatory environment
• Experience or training as an inspector
• Experience working with quality control

WORKING CONDITIONS

This position primarily works indoors. This is a fully remote work position.

PHYSICAL REQUIREMENTS
N/A

TRAVEL
This position may require limited travel.

AAP/EEO STATEMENT
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.