Centralized Services Manager

Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do:  PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live. 

Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven service. Core’s student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-growth metros nationwide. For more information, visit www.corespaces.com.   

*Portfolio and pipeline numbers as of Q1 2026 

• A culture that provides you with a sense of belonging 

• Competitive pay that values your contributions 

• Incentives designed to reward your achievements 

• Paid flexible PTO to disconnect or celebrate life milestones 

• Paid 14+ holidays, including your birthday, to disconnect and celebrate 

• Paid Parental Leave that begins after 90 days 

• Paid volunteer time off to give back to your community 

• Monthly workshop weeks; fewer meetings & more collaboration 

• Robust health plan options that begin within at least 30 days of your employment 

• Monthly phone reimbursement 

• Wellness allowance and perks, including a yearly subscription to a meditation app 

• An environment that provides you a voice to share your perspectives 

• Employee Assistance Program (EAP) for access to confidential support services        

• Company retirement options including 401(k) + matching & Roth account option 

The Centralized Services Manager (CSM) plays a critical operational and team-leadership role in the success of Core’s centralized platform. This role is responsible for the direct supervision, coaching, and development of CAMs in the execution of day-to-day activities related to accounts payable, accounts receivable, delinquency management, vendor relations, and financial reporting. Reporting to the Director of Centralized Services, the CSM ensures that departmental goals, tools, and processes are effectively implemented, optimized, and continually improved to drive portfolio success. 

Team Leadership & Oversight 

• Directly supervise and support Centralized Account Managers in their daily operational responsibilities. 

• Provide day-to-day coaching, workload balancing, and performance feedback to ensure quality and consistency in execution. 

• Conduct regular team meetings, 1:1s, and skill development sessions to foster continuous growth and adherence to KPIs. 

• Support recruiting, onboarding, and training of new CAMs in alignment with department standards. 

Operational Execution & Optimization 

• Ensure CAMs effectively manage AP/AR workflows, delinquency management, ledger accuracy, and vendor invoicing across platforms like Entrata, Yardi, and EliseAI. 

• Monitor performance against key metrics (e.g., delinquency under 1%, invoice processing SLAs, financial report timeliness). Identify performance gaps in collaboration with the Director and drive corrective actions. 

• Partner with Director to update and implement SOPs, tools, and automation strategies; monitor adoption and provide feedback. 

• Create and deliver training assets—playbooks, quick reference guides, live sessions, and refreshers— to support CAM onboarding and ongoing skill development. 

• Help lead rollout and feedback loops for new technology and system enhancements. 

Cross-functional Collaboration 

• Act as liaison between CAMs and other departments (Accounting, Operations, Technology) to resolve escalated issues and improve interdepartmental workflows. 

• Partner with property teams (e.g., Regionals and Directors) to align on financial processes including evictions, move-outs, budget variance reporting, and resident communications. 

Compliance & Reporting 

• Review and ensure CAM compliance with legal, lease, and internal policy standards related to billing, collections, and tenant communication. 

• Monitor and support CAMs in producing accurate financial reports including accrual drafts and monthly variance summaries. 

• Maintain records of performance, process gaps, and success stories to aid in continuous department 

Development. 

Other: 

• Occasional travel may be necessary as needed 

• Perform all other duties and tasks as assigned by management 

• Must be able to complete all physical requirements of this role with or without a reasonable accommodation 

• 5+ years of Property Management experience; 2+ years in a supervisory or leadership role preferred 

• Proficiency in Entrata and/or Yardi property management software 

• Solid understanding of centralized operations, including AP/AR, collections, and vendor management 

• Demonstrated experience with process improvement, automation, and workflow optimization 

• Strong interpersonal, coaching, and communication skills across various audiences 

• Ability to prioritize and lead in a fast-paced, evolving environment 

• College degree preferred, or equivalent work experience 

You'll crush it if you have experience with 

• Experience supervising a centralized operations team 

• Student Housing experience 

• Strong working knowledge of property tech platforms like EliseAI, Resio, Vendor Cafe, and automation tools 

• High comfort level with data analysis and using KPIs to drive performance 

• A passion for developing people, improving systems, and making operations scalable 

Organizational Structure 

Reports to: Director of Centralized Services  

Direct Reports: Centralized Accounts Manager(s)  

Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization. 

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent. 

The compensation range listed reflects the base salary or hourly rate that we reasonably and in good faith expect to offer for this role at the time of posting. Actual compensation may vary based on factors such as education, experience, skills, certifications, seniority, geographic location, and business needs.

This role may be eligible for additional forms of compensation, including bonuses, commissions, stipends, or non-cash incentives, depending on position and performance.

Benefits may include health insurance, retirement plans, paid time off, and other role-based offerings, subject to eligibility requirements.

All compensation components are subject to change based on business needs or market conditions.