CAVA - Attendance Advocate

Application Deadline: Friday, October 23rd, 2026 at 4:00pm

ABOUT OUR SCHOOLS AND POSITION: 
The California Virtual Academies (a network of 9 public charter schools) deliver online/virtual home based instruction to TK-12 students in California. While our schools do offer some scheduling flexibility, students are still required to complete approximately 4-6 hours of coursework daily & log attendance (entered by their parent/learning coach and verified by the teacher). 

The mission of California Virtual Academy is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. 

The Attendance Advocate helps students and families maintain compliance while attending school. The position fosters a high-touch approach to educational support and demonstrates superior customer service skills, along with a commitment to providing the best possible experience for students and families. 

Job Description

Job Title: Attendance Advocate 

Reports To: Director of Accountability 

FLSA Status: Non Exempt

Department: Attendance 

Summary:  

The Attendance Advocate is dedicated to helping students and families maintain compliance while attending school. The position helps foster a high-touch approach to educational support and exhibits superior customer service skills, along with a commitment and desire to provide the best possible experience for students and families. 

Essential Duties and Responsibilities: 

• Manages and assists assigned student caseload who need additional guidance or assistance to become compliant with attendance or other non-compliant concerns, by forging a relationship with positive reinforcement that fosters the desire to return to the school community and get back on track. 
• Support the schoolwide attendance compliance process, hold non-compliance calls with families, and monitor student attendance daily through reports. Communicate with administration on compliance and cumulative nonattendance concerns.
• Participates in Strong Start supports including orienting new students to the virtual school programs, creating videos, Strong Start Family meetings, onboarding and other items designated as part of the program; monitors student participation; coordinates with the team for the delivery of these sessions.
• Maintains detailed documentation on each student.
• Develop systems to track and manage accountability and compliance information, including but not limited to attendance, compliance paperwork and reports, unable to contact, testing attendance and participation.
• Support students and learning coaches throughout the Tiers II – IV in the FAST program related to compliance.
• Collaborates with the Compass Team, counselors, teachers, parents, administrators, and other school staff to ascertain students’ academic needs and create a Back on Track (BOT) plan for students related to compliance.
• Hold office hours to support students and their families with any questions they may have.
• Develop and present training to help students and parents understand the school's compliance and requirements.
• Communicate & educate students and parents to recognize the need for healthy home/school relationships.
  1. Communicate with parents as needed; this includes but is not limited to: calling, emailing and texting students and parents
  2. Meeting students and parents in Blackboard Collaborate
  3. Returning all communication ASAP but no longer than 24 hours
• Communicate with teachers and administration regularly
• Must attend all in-person meetings, staff meetings, and K12-sponsored trainings/meetings as scheduled
• Other duties as assigned

Requirements/Experience:

• High School Diploma
• Strong organizational skills 
• Experience working in an educational setting
• Detail oriented 
• Able to balance and complete multiple projects 
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook 
• Strong Interpersonal and communication skills 
• Self-directed but comfortable working as part of a team 
• Attend regularly scheduled meetings
• Attend in-person training as scheduled 

DESIRED QUALIFICATIONS: 

• Associates Degree 
• Experience working with at risk students 
• Experience supporting adults and children in the use of technology 
• An ability to learn new technology tools quickly (e.g., database and web-based tools) 
• An ability to support and guide adults as well as students

Competencies:

Business Ethics:
Inspires the trust of others; Keeps commitments; Treats people with respect; Upholds organizational values; Works with integrity and ethically


Communications:
Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods 


Planning & Organization:
Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner


Quality Management:
Fosters quality focus in others; Improves processes, products and services; Measures key outcomes; Sets clear quality requirements; Solicits and applies customer feedback


Use of Technology:
Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity


Computer Skills: 
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; and experience using a student information system and/or other type of database software.   Experience moderating web meetings (Blackboard Collaborate, Webinar, Webex) for small and large groups


Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A flexible schedule is required.

This position is a virtual position working from a home office.  Must have ability to travel throughout the school year within and between assigned geographic areas to support students, attend regularly scheduled meetings, proctor state exams and participate in school activities and orientations.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.


Restrictions on Time Off:
TBD based on school calendar

* Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates


The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.