Care Management Associate - Work at Home - Florida

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Care Management Associate (CMA) supports the Florida Long-Term Services and Supports (LTSS) Care Management team by performing non-clinical care coordination and administrative functions. The CMA assists with member outreach, care management enrollment activities, referral processing, appointment coordination, health risk questionnaires, documentation support, authorization-related activities, and data entry in care management systems. This role works collaboratively with Case Managers, Clinical Case Managers, providers, members, and caregivers to support timely and effective care management services. 

Key Responsibilities

• Conduct outbound member outreach and engagement activities.
• Support scheduling of assessments and care management appointments.
• Process referrals and assist with care management enrollment activities.
• Administer questionnaires and health risk assessments as directed.
• Provide appointment reminders and post-appointment follow-up.
• Document activities and enter data into care management systems.
• Respond to phone queue inquiries and route issues appropriately.
• Support care managers with administrative and non-clinical coordination activities.
• Assist with authorization-related tasks and other operational workflows. 

Minimum Qualifications

• High School Diploma or GED required.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively in a fast-paced care management environment. Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.

How the Role Functions in FL LTSS

The CMA serves as an operational and administrative support resource for the care management team, allowing case managers to focus on direct member care, assessments, care planning, and complex care coordination activities.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.