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AI Summary
Manage a high volume of inbound and outbound customer calls to resolve queries and complaints efficiently. Accurately document all interactions in the CRM system while meeting daily and weekly quality targets.
Job Overview
We are seeking a motivated and professional Call Centre Agent to manage inbound and outbound customer calls in a fully remote environment. This role is ideal for an experienced call centre professional who is confident on the phone, meets targets consistently, and takes pride in every customer interaction.
Key Responsibilities
- Handle a high volume of inbound and outbound calls professionally and efficiently
- Resolve customer queries, complaints, and requests within agreed timeframes
- Accurately capture and update all call information in the CRM system
- Follow approved scripts and call flows while adapting naturally to each conversation
- Achieve daily and weekly call handling and quality assurance targets
- Escalate complex issues to the appropriate supervisor or department
- Maintain a courteous, professional, and solution-focused approach at all times
Qualifications and Experience
- 2+ years of experience in a call centre or telephonic customer service role
- Clear, confident, and professional verbal communication skills
- Comfortable working in a fast-paced, target-driven environment
- Proficiency with CRM systems and basic computer applications
- Reliable home office setup with a stable internet connection and quality headset
- Patient, resilient, and solution-oriented under pressure
- Ability to work shifts if required
- Matric certificate required
Salary: R25,000/month | 100% Remote
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