Call Centre Agent

Job Overview

We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is a great opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.

Key Responsibilities

• Handle inbound customer calls professionally and resolve queries efficiently
• Make outbound calls for follow-ups, surveys, or sales campaigns as required
• Log all call interactions accurately in the CRM system
• Meet daily call handling targets and quality assurance standards
• Escalate complex issues to the appropriate team or supervisor
• Provide customers with accurate product and service information
• Maintain a positive and professional attitude in every interaction

Qualifications and Experience

• 1+ year of experience in a call centre or customer-facing role
• Clear and confident verbal communication skills
• Ability to work in a fast-paced, target-driven environment
• Basic computer literacy and data entry skills
• Reliable home office setup with a stable internet connection and headset
• Patient, empathetic, and solution-focused approach
• Ability to work shifts if required
• Matric certificate required

Salary: R20,000/month | 100% Remote