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AI Summary
The agent will handle inbound and outbound customer calls to resolve queries and conduct follow-ups or sales campaigns. They are responsible for logging interactions in the CRM and meeting daily quality and volume targets.
Job Overview
We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is an excellent opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.
Key Responsibilities
- Handle inbound customer calls professionally and resolve queries efficiently
- Make outbound calls for follow-ups, surveys, or sales campaigns as required
- Log all call interactions accurately in the CRM system
- Meet daily call handling targets and quality assurance standards
- Escalate complex issues to the appropriate team or supervisor
- Provide customers with accurate product and service information
- Maintain a positive and professional attitude in every interaction
Qualifications and Experience
- 1+ year of experience in a call centre or customer-facing role
- Clear and confident verbal communication skills
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy and data entry skills
- Reliable home office setup with a stable internet connection and headset
- Patient, empathetic, and solution-focused approach
- Ability to work shifts if required
- Matric certificate required
Salary: R15,000/month | 100% Remote
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