Call Center AR Representative
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AI Summary
Dealership:
L0105 Lithia Home OfficeLithia & Driveway | Accounts Receivable Representative
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies – Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
The Accounts Receivable (AR) Representative serves as a key liaison between Lithia & Driveway and our customers, delivering exceptional service to parts and service accounts while managing a high-volume AR portfolio, driving timely collections, and resolving billing inquiries.
This is a fast-paced, metrics-driven role supporting a high-volume customer base, requiring strong communication, efficiency, and the ability to resolve issues with minimal back-and-forth.
Location: Remote (prior remote work experience required)
Compensation Range: $16.85–$24.05, with a typical starting at $21.00. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.
What You’ll Do
- Manage and prioritize a high-volume AR portfolio across a large customer base
- Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily
- Drive timely payment collection while maintaining a strong customer experience
- Handle inbound AR-related calls and billing inquiries with professionalism and urgency
- Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth
- Research and resolve service and parts billing discrepancies
- Interpret and communicate third-party data exchanges clearly and effectively to customers
- Maintain accurate records, reporting, and system updates (including Excel-based tracking)
- Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows
- Respond to both internal and external inquiries within established service-level timelines
What You'll Bring
- Experience in a high-volume communication environment (verbal & written)
- Prior remote work experience required
- Ability to quickly identify key information and drive efficient resolution
- Working knowledge of Excel and SharePoint
- Strong attention to detail, time management, and prioritization
- Customer service, collections, or AR experience strongly preferred
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
For a more detailed view, visit: www.totalrewards.lithiadriveway.com.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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