Call Center Agent - Division of Elections
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AI Summary
Handle a high volume of inbound calls for the Florida Department of State, Division of Elections to assist voters. Provide professional, accurate guidance and resolve caller concerns while adhering to program guidelines.
Call Center Agent - Division of Elections
Department: Contact Center
Employment Type: Full Time
Location: Remote - USA
Reporting To: Contact Center Management
Compensation: $16.00 / hour
Description
PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Elections. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.
We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
Key Responsibilities
Your Daily Impact:
- Inbound Call Management: Handle a high volume of incoming calls for the the Florida Department of State, Division of Elections, assisting Florida voters, ensuring every caller receives outstanding service.
- Exceptional Customer Care: Deliver courteous, professional, and accurate assistance to all incoming callers, ensuring an excellent service experience from start to finish.
- Effective Resolution: Actively listen to and resolve caller questions and concerns with clarity, patience, and empathy.
- Professional Phone Presence: Maintain a clear, confident, and articulate verbal demeanor, serving as a positive and trusted voice.
- Engaging Communication: Translate complex information into friendly, easy-to-understand guidance while building a strong rapport with callers.
- Compliance & Quality Assurance: Strictly adhere to established program guidelines, operational policies, and standard call-handling procedures to ensure quality control.
Skills, Knowledge and Expertise
What We’re Searching For:
- Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
- Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET.
- Technical Proficiency: You are comfortable using computers and navigating various software applications.
- Dedicated Workspace: You have a quiet, distraction-free home office environment.
Minimum Requirements:
- Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
- Professional Equipment: A high-quality wired USB plug in headset, keyboard, and mouse are required for optimal performance.
- Background Check: You are able to pass a background check.
- Residency Requirement: We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
Benefits
Pay
- $16 per hour (English)
- $17 per hour (Spanish)
Benefits
- Remote Work Flexibility: Enjoy the convenience and comfort of working from your dedicated home office space.
- Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
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Robust Benefits Package:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Supplemental Benefits
- 401K Retirement Savings Plan
- Generous Time Off: Benefit from paid holidays and paid time off.
We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
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