Business Excellence Associate
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AI Summary
This is a remote position.
About Eva
Eva is a results-driven technology and services provider that helps eCommerce brands, resellers, and agencies maximize their growth while reducing operational costs. Eva combines proprietary optimization and intelligence software with Amazon management and 3PL services to optimize our clients’ visibility, efficiency, and profitability across Amazon and eCommerce operations. 90% of Eva’s customers are based in the United States.
Eva has a bottom-up culture, where we expect each individual to drive their own business and apply Eva’s principles to every single task. Eva’s Principles are Customer Obsession, Accountability & Ownership, Remote Collaboration & Growth, Integrity, and Deliver Results. We believe in empowering each team member to take initiative, create impact, and help drive the business forward while adhering to these guiding principles.
The Business Excellence Associate will work with teams like IT, Finance, HR, Client Management, and Leadership to help improve internal processes and workflows across Eva. This role is perfect for someone who enjoys solving problems, improving systems, organizing processes, and finding more efficient ways of working.
We’re looking for someone who is curious, organized, detail-oriented, and eager to learn. The ideal candidate enjoys asking questions, identifying problems, documenting processes clearly, and helping teams work more efficiently. They should also be comfortable collaborating with different teams, following up on tasks, and supporting projects from planning to implementation.
What You’ll Do
Analyze existing workflows across different departments and identify improvement opportunities.
Support process improvement projects related to IT, Finance, HR, Client Management, and internal company workflows.
Create and maintain process documentation, SOPs, flowcharts, checklists, and internal guidelines.
Work with department leaders to understand current challenges and suggest practical improvements.
Help make internal workflows more structured, measurable, and scalable.
Support automation and system improvement projects using tools such as Google Sheets, Excel, ClickUp, dashboards, and internal systems.
Assist in defining, tracking, and improving KPIs, process metrics, and reporting structures.
Collect requirements from different teams and translate them into clear workflow or system needs.
Identify repetitive manual tasks and suggest better tool-based or system-based solutions.
Support data quality, reporting accuracy, and internal visibility across the company.
Help improve approval flows, task ownership, handoff points, and follow-up mechanisms.
Prepare reports, presentations, and improvement recommendations for management.
Support internal audit, compliance, and control-related processes when needed.
Follow up on assigned projects and help ensure improvements are implemented properly.
What We’re Looking For
Bachelor’s degree in Industrial Engineering, Management Engineering, Business Administration, or a related field.
0–2 years of experience in process improvement, project coordination, data analysis, internal systems, or a similar role.
Strong analytical thinking and problem-solving skills.
Ability to understand complex workflows and simplify them into clear steps.
Strong attention to detail and documentation skills.
Comfortable working with spreadsheets, data, dashboards, and business tools.
Good communication skills in English.
Ability to work with multiple teams and manage different priorities.
Interest in process improvement, automation, reporting, and internal systems.
Willingness to learn new tools and take ownership of assigned tasks.
Experience with Google Sheets, Excel, ClickUp, Looker Studio, or similar tools.
Familiarity with SOP creation, process mapping, flowcharts, and workflow documentation.
Basic understanding of dashboards, data structures, or no-code/low-code tools is a plus.
Experience in a remote or international company environment is a plus.
Internship or project experience in process improvement, finance workflows, IT workflows, HR workflows, or reporting is a plus.
- Internal workflows become clearer, more documented, and easier to follow.
- Manual work is reduced through better tools, automation, and structure.
- Teams have clearer responsibilities, approval steps, and follow-up mechanisms.
- Reports and data become more accurate and easier to track.
- Internal systems become more scalable as Eva grows.
- Department leaders receive practical support in improving their daily workflows.
- Process gaps, inefficiencies, and risks are identified earlier and addressed more effectively
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