Business Analyst (REF5562J)

Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS received the Best in Educational Cooperation award from HIPA in 2019 and was acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are looking for an experienced Business Analyst to join our team and support the evolution of our Customer Relationship Management (CRM) landscape within the Wholesale business domain.

In this role, you will act as the bridge between business stakeholders and technology teams, helping to translate business needs into scalable digital solutions. You will contribute to the continuous enhancement of a Microsoft Dynamics Sales CRM platforms operating in a modern Azure cloud environment, ensuring that business processes, customer management capabilities, and reporting solutions effectively support strategic objectives.

Your Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document requirements within the Wholesale domain.
• Translate business needs into user stories and functional specifications, acting as the bridge between business and technical teams.
• Drive the continuous improvement of Microsoft Dynamics 365 Sales CRM processes and functionalities.
• Work closely with development teams to design, test, and deliver CRM enhancements in an Azure-based environment.
• Support User Acceptance Testing (UAT) and ensure the successful rollout of new features.
• Analyze CRM data and contribute to reporting and dashboard solutions that support business decision-making.
• Maintain business process documentation and support continuous improvement initiatives.

• Proven experience as a Business Analyst in CRM, digital transformation, or IT-related projects.
• Strong understanding of business analysis methodologies and requirements management.
• Experience working with Microsoft Dynamics 365 Sales (CRM) or similar CRM platforms.
• Familiarity with cloud-based environments and system integration concepts, preferably Microsoft Azure.
• Experience creating user stories, process models, workflows, and functional specifications.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Fluent German language skills, both written and spoken. English is advantage.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.