Business Analyst

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Contract Duration: July to Dec 2026, with the possibility of renewal

Security Clearance: Reliability or higher is required at time of application

Work can be done anywhere in Canada, but will align with the Eastern Time zone hours

Role Overview

The Business Analyst will work within a cross-functional Agile Scrum team to design and deliver Cúram product features in support of a social services transformation initiative. The role is responsible for functional analysis, solution design, user story development, testing support, and stakeholder collaboration. Working closely with developers, designers, and quality assurance teams, the consultant will help translate business needs into effective, user-centered solutions.

Key Responsibilities

• Gather and analyze business requirements and translate them into functional designs and user stories.

• Support the design, implementation, testing, and delivery of Cúram product features.

• Collaborate with Cúram developers, UI/UX designers, experience designers, and test automation teams throughout the development lifecycle.

• Facilitate and lead design workshops, reviews, and stakeholder discussions.

• Develop prototypes and solution concepts for user validation and client feedback.

• Support Agile delivery practices, including backlog refinement, sprint planning, and user story management.

• Utilize Azure DevOps and CI/CD processes to support solution delivery and traceability.

• Contribute to continuous improvement of business processes, user experience, and product functionality.

Required Qualifications

• 4+ years of experience in Business Analysis, Agile Business Analysis, Functional Analysis, Business Process Analysis, and Agile product delivery.

• Proven ability to elicit requirements, create functional designs, develop user stories, and support testing activities.

• Experience working in Agile Scrum environments and collaborating with cross-functional delivery teams.

• Familiarity with Azure DevOps, CI/CD practices, and test automation methodologies.

• Experience facilitating workshops, design sessions, and stakeholder reviews.

• Strong analytical, communication, stakeholder management, and problem-solving skills.

• Experience working with IBM Cúram solutions in a functional analysis or business analysis capacity is preferred

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.