Business Analyst

Business Analyst

Who We Are: ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around Program & Project Management, Strategic Planning, and IT Operations.

Position Description: We are seeking a highly skilled and motivated Business Analyst to join our dynamic team. In this role, you will collaborate with stakeholders to gather and document business requirements, analyze processes and data, and bridge communication between business and technical teams. Your responsibilities will include prioritizing and managing requirements, conducting data analysis, and identifying opportunities for process improvement. You will play a key role in ensuring the successful implementation of projects by facilitating effective communication, overseeing user acceptance testing, and providing training and support.

• Provide responsive, timely, courteous, and professional customer support via customer service support application for inquiries related to application usage, technical issues, and resolutions.
• Respond to electronic communications from the user community.
• Ensure customer satisfaction and maintain positive business relations during all interactions.
• Create, maintain, and update support tickets with information about the problem and its resolution.
• Collaborate with cross-functional teams to achieve shared understanding and project success while identifying and addressing process enhancements and risks.
• Assist in developing and preparing various correspondence and documentation, including Standard Operating Procedures and reports.
• Work with stakeholders to capture business objectives and requirements.
• Organize and conduct knowledge sharing and training for internal and external stakeholders.
• Assist with translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools

Required Qualifications:

• Security Clearance: Minimum Secret clearance
• Education: Associate degree or higher in business administration, technical writing, process optimization, information technology, or related fields.
• Experience Level: 3-6 years of experience required
• Tools and Technologies: Familiar with one or more of the ServiceNow, Git, Jira and other similar tools.
• Skills: Proficiency in business analysis, data analysis, and problem-solving abilities, excellent communication and interpersonal aptitude.
• Personal Attributes: Self-driven, customer-focused, and detail-oriented with a focus on accuracy.
• Team Collaboration: Strong communication skills are essential, enabling effective teamwork and project leadership.
• Process & Methodology: Familiarity with Agile and DevSecOps methodologies and project management.

Preferred Qualifications:

• Subject Matter Expertise: Familiarity with Personnel Security and supporting systems like SWFT / DCII / CATS / JVS / e-QIP/ JPAS / CVS / SII / PIPS is a plus.
• Experience as a Scrummaster
• CompTIA Security+ Certification
• AWS Cloud Practitioner
• SAFe Agilist

ThinkTek offers telework and other flexible work arrangements to the greatest extent possible. ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ThinkTek offers medical, dental, and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available. You can read more about ThinkTek benefits at https://www.thinktekllc.com/careers/.