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AI Summary
About us
Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans.
Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs.
Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts.
Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’.
We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems.
As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it.
As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments.
Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women.
With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.
Our Culture
We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis.
We genuinely care about delivering the right outcomes for all our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in.
By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery.
We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.
Role Overview:
Reporting into our Head of Business Analysis, the Business Analyst’s main role will be to understand, analyse, model and document user journeys, business processes, business requirements, data requirements and data models across the portfolio of strategic, operational, digital and regulatory change at Vida.
The Business Analyst will work closely with stakeholders from across the business and as such the individual will need to be a self-starter with excellent communication skills, have a keen attention to detail, good time management and flexibility to support on a vast array of activities and initiatives.
In addition, the role holder will utilise modern technology, data including Artificial Intelligence (AI) to optimise user experiences, improve delivery efficiency and support innovation across both the Change team and wider business.
Key Responsibilities:
Elicit, define, and document business requirements (user stories, wireframes, process maps).
Analyse As-Is / To-Be processes and produce project design documentation.
Identify opportunities to improve customer journeys, processes, and operating models.
Perform data analysis to identify trends, rules, quality issues, and improvements.
Develop and maintain data models, dictionaries, and data flow diagrams.
Define and validate business data and reporting requirements.
Collaborate on AI, APIs, and system integrations.
Support data mapping, migration, reconciliation, and integration.
Facilitate design reviews and solution validation sessions.
Create and manage UAT artefacts (scenarios, scripts, test packs).
Coordinate UAT execution, defect management, and reporting.
Document SOPs, user guides, and operational changes.
Support training delivery for new solutions.
Deliver clear stakeholder communications across the change lifecycle.
Build strong stakeholder relationships and domain expertise.
Requirements:
Professional & Interpersonal
Strong written and verbal communication; able to present to all levels.
Translate complex concepts for non-technical audiences.
Conflict resolution and negotiation skills.
Deadline-driven with high-quality output.
Adaptable to Agile and Waterfall methodologies.
Able to manage multiple priorities in fast-paced environments.
Collaborative mindset and positive attitude.
Business Analysis
Experience in requirements elicitation, analysis, and management.
Strong process analysis and modelling (As-Is / To-Be).
UAT planning, execution, and test artefact creation.
Knowledge of traceability, defect management, and testing best practices.
Experience with UAT coordination and tools (e.g. JIRA, Azure DevOps).
Data, Technology & IT
Proficiency in JIRA, Azure DevOps or similar tools.
Strong Microsoft 365 skills (Excel, PowerPoint, Visio, Copilot).
Experience with AI tools for BA activities (desirable).
Understanding of AI concepts, GenAI capabilities, and governance.
Knowledge of data analysis, modelling, and system integration.
Industry Knowledge
Financial services experience (mortgages/savings preferred).
Experience & Qualifications
5+ years Business Analysis experience, including:
Requirements & process analysis
Data analysis & modelling
Business rules & data mapping
Systems integration
UAT support & traceability
Our Values
Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.
We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:
Visionary - We innovate and break old habits, thinking big and pushing boundaries together as one team
Inclusive - We value each other’s differences and work to see people for who they really are
Dynamic - We are flexible and fast, cutting through complexity and never accepting second best
Authentic - We are honest and genuine, what you see is what you get
Benefits
We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.
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