BSA with Salesforce and Angular experience
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AI Summary
The Salesforce Business Systems Analyst will support business transformation initiatives and optimize end-to-end sales processes. This includes gathering requirements, designing Salesforce solutions, and ensuring successful implementation and user adoption.
This is a remote position.
Job Title: Salesforce Business Systems Analyst (Sales Cloud)
Industry: We need someone having experience in Medical Device Manufacturing/Health Care Device Manufacturing domain
(Canada preferred | USA- REMOTE)
We are seeking an experienced Salesforce Business Systems Analyst (BSA) with strong expertise in Sales Cloud to support business transformation initiatives and optimize end-to-end sales processes. The ideal candidate will work closely with business stakeholders, sales leadership, and technical teams to gather requirements, design scalable Salesforce solutions, and drive successful implementation and adoption of Sales Cloud capabilities.
This role requires strong knowledge of the Salesforce platform, sales operations, CRM best practices, and Agile delivery methodologies.
Key Responsibilities
Business Analysis & Requirements Gathering
- Facilitate workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
- Evaluate current sales processes and identify opportunities for optimization, automation, and efficiency improvements.
- Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.
- Collaborate with Sales Operations and business stakeholders to define future-state processes and Salesforce solution designs.
Sales Cloud Solution Design
- Design scalable and efficient Salesforce Sales Cloud solutions aligned with business objectives and best practices.
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Support design and optimization of key Sales Cloud capabilities, including:
- Lead Management
- Account & Contact Management
- Opportunity & Pipeline Management
- Forecasting
- Territory Management
- Sales Processes & Path
- Activity Management
- Quotes & Products
- Sales Engagement
- Einstein Activity Capture (EAC)
- Lead Management
- Work closely with Architects, Administrators, and Developers to ensure technical feasibility and alignment with business needs.
Stakeholder Management
- Act as the primary liaison between business users and technical delivery teams.
- Facilitate backlog grooming, requirement prioritization, and solution alignment sessions.
- Manage stakeholder expectations and provide regular project updates.
- Drive alignment and consensus across cross-functional teams.
Delivery & Testing Support
- Participate in Agile ceremonies including sprint planning, backlog refinement, demos, and retrospectives.
- Define and review test scenarios, test cases, and acceptance criteria.
- Support and coordinate User Acceptance Testing (UAT).
- Validate delivered solutions against business requirements and manage defect resolution.
Reporting & Analytics
- Gather requirements for reports, dashboards, and sales KPIs.
- Support development and validation of Salesforce reporting solutions.
- Analyze sales performance data and recommend process improvements.
- Ensure accuracy, consistency, and quality of sales data and reporting.
Change Management & Training
- Develop process documentation, user guides, and training materials.
- Conduct end-user training sessions and adoption workshops.
- Support change management initiatives and drive user adoption.
- Provide post-go-live support and continuous improvement recommendations.
Requirements
Required Qualifications
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
- 8+ years of experience as a Business Analyst or Business Systems Analyst.
- 5+ years of hands-on experience working with Salesforce.
- Strong functional expertise in Sales Cloud.
- Experience working directly with Sales Operations and Sales Leadership teams.
- Proven experience in requirements gathering, process mapping, and solution design.
- Strong communication, facilitation, and stakeholder management skills.
- Experience working in Agile/Scrum environments.
Preferred Qualifications
- Salesforce Certified Administrator.
- Salesforce Certified Business Analyst.
- Salesforce Sales Cloud Consultant Certification.
- Experience with Salesforce Sales Engagement and Einstein Activity Capture (EAC).
- Experience in Salesforce implementation projects and CRM migrations.
- Knowledge of integrations, APIs, and data migration concepts.
- Experience with tools such as Jira, Azure DevOps, or Confluence.
Benefits
Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.
At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
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