Brilliant Operations - Operations Manager
Posted 6 days ago
Worldwide
⭐
5-10 years experience
Please mention DailyRemote when applying
AI Summary
Lead and mentor a distributed team of MES and Analytics engineers to ensure exceptional service delivery and operational excellence. Drive strategic initiatives, manage team performance, and partner cross-functionally to optimize industrial production processes.
At GrayMatter, we transform operations and empower people. Our consulting, implementation, and technology curation services help industrial companies modernize their production environments and support operators working on the plant floor. Clients collaborate with GrayMatter to achieve their manufacturing efficiency goals, create intuitive data visualizations, reduce cybersecurity threats, and guide successful digital transformation initiatives.
And that’s where you come in.
We are seeking to add an Operation Manager – Brilliant Operations to Lead and oversee the daily operations of a distributed team, ensuring exceptional service delivery, operational excellence, and strong customer support. This role drives strategic initiatives, manages team performance, and partners cross-functionally to optimize processes and deliver high-impact results. GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Six core values woven into our DNA make Team GrayMatter stand above the rest: Bias to Action, Batteries Included, Unbounded Curiosity, Everybody Wins, Built to Last and Actionable Insight.
General Job Duties:
- Lead and mentor a team of MES and Analytics engineers and analysts
- Drive recruitment, onboarding, and continuous training initiatives
- Serve as senior escalation point for client service issues and maintain strong client relationships
- Implement process improvements to drive efficiency and service excellence
- Monitor KPIs and develop strategies for continuous improvement
- Manage workforce scheduling, capacity planning, and resource allocation
- Foster a high-performance, collaborative culture across remote teams
- Conduct performance reviews and partner with HR to address development needs
- Ensure adherence to company policies, procedures, and compliance requirements
- Oversee use and optimization of tools such as D365 CRM and project management systems
- Partner with IT to resolve technical issues and maintain system reliability
- Prepare and present operational reports and analyze trends to inform decisions
Knowledge, Skills and Experience Needed:
- Bachelor’s degree (engineering or technical field preferred)
- 5+ years of operations, program, or project management experience in a technical or industrial environment
- Experience leading MES or industrial technology teams (e.g., Velotic, Inductive, Parsec)
- Strong leadership and team development capabilities in a matrixed environment
- Proven ability to manage remote/distributed teams effectively
- Experience with KPI tracking, performance management, and continuous improvement strategies
- Proficiency with MS Project, Smartsheet, Excel (pivot tables, LOOKUPs), and SharePoint
- Strong client-facing experience and ability to manage senior-level relationships
- PMP certification (preferred)
- Strategic thinker with strong problem-solving and analytical skills
- Ability to travel up to 25% and work in a fast-paced environment
Featured Benefits:
- Medical, dental, and vision insurance beginning day one of employment
- Employer paid short term disability and life insurance
- 401(k) with up to 4% company match
- Paid holidays, paid time off, paid sick leave, and paid parental leave
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
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